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My account pages don´t work - by GKF - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 9 years ago ago by Eva Kemp

GKF

Participant

November 21, 2015 at 09:39

Hallo,

first – I tried everything, I did it like in the tutorial on woocommerce with the endpoints. Made a menu… and so on – can´t get it to work.
The “my account” page is nothing is still empty.

Love to have help now.

Thanks a lot Gesa

Please, contact administrator
for this information.

#100630 Copied Theme version: 2.3 WooCommerce version: 2.4.10

7 Answers

Robert Hall

Support staff

November 21, 2015 at 10:18

Hello,

I’ve created My Account page for you. Please check it.

Regards,
Robert Hall.

#100631 Copied

GKF

Participant

November 21, 2015 at 19:13

Hello Robert,

it is still empty, there is no “my account”page.
From HOME you see the “sign in” button, if you not sign in, you can go from menu “my account”, but still there is no connection to the data of the account. Only empty white space.

We switch to ssl – could that be a reason?

Thanks Gesa

#100694 Copied

Eva Kemp

Support staff

November 21, 2015 at 19:41

Hello,

Please delete “woocommerce” folder in the directory wp-content/themes/royal/ and reupload it from the theme package of 2.3 version.

Regards,
Eva Kemp.

#100695 Copied

GKF

Participant

November 24, 2015 at 18:04

Hello Eva, I did already. And found in the forum one tip – to deactivate the preloader, but still is is white, the account page don´t load.

By the way, today I win a client to choose one of your templates, told him about your fantastic support, now we will choose one for a Shop to buy Art, I am excited 🙂

OK – is there any guess what this “non-appearence” of the account page could cause?
I will do everything, the Shop is online – mean out on social and advertising and it is still not complete working…

Still look forward for your help.

Best wishes Gesa

#101140 Copied

Eva Kemp

Support staff

November 24, 2015 at 18:16

Hello,

Your page didn’t have any content in back-end.
I’ve added Woocommerce “My Account” element for “My Account” page.
Please check the page now.

Regards,
Eva Kemp.

#101143 Copied

GKF

Participant

November 24, 2015 at 19:32

Ohh great, I read woocommerce tutorials but they explain this with using endpoints… and surely I didn ´t understand how to use these endpoints.

Thank you Eva!!! <3

#101155 Copied

Eva Kemp

Support staff

November 24, 2015 at 19:51

Hello,

You’re welcome.

Regards,
Eva Kemp.

#101158 Copied
Tagged: my account, solutions, templates, troubleshooting, woocommerce, wordpress
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