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Single product page not showing images - by bilalanwar86

This topic has 22 replies, 5 voices, and was last updated 10 years, 3 months ago ago by Robert Hall

bilalanwar86

Participant

July 17, 2014 at 13:33

this is my website it was working fine a day ago but today its changed i don’t know how. the product you see on the front page not showing images if you click on them the next page pages open and its not show showing product images and why the shop category showing images in list view it was showing my content in grid view a day ago there was product category also ! ! ! !

Please, contact administrator
for this information.

#10103 Copied

21 Answers

Jack Richardson

Support staff

July 17, 2014 at 13:37

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Jack Richardson

#10104 Copied

bilalanwar86

Participant

July 17, 2014 at 14:00

data of site

Please, contact administrator
for this information.

#10105 Copied

Jack Richardson

Support staff

July 17, 2014 at 14:09

Hello,

We’re sorry but we unable to log in with provided credentials. Please check them.

Regards,
Jack Richardson

#10106 Copied

bilalanwar86

Participant

July 17, 2014 at 14:11

What is wrong ftp or wordpress ? ? ?

#10109 Copied

Jack Richardson

Support staff

July 17, 2014 at 15:22

Hello,

Does the problem still persist? As we can see images are showing up now.

Regards,
Jack Richardson

#10115 Copied

bilalanwar86

Participant

July 17, 2014 at 15:36

yes i have done it myself there was minor mistake just plzz tell me how doi setup footer and where is custom widget areas in appearance -widget
ty

#10116 Copied

Eva Kemp

Support staff

July 17, 2014 at 15:48

Hello,

Please read the instruction how to create footer described in our documentation:
https://www.8theme.com/demo/docs/legenda/index.html#!/footer
Also you can read about custom widget area here: https://www.8theme.com/demo/docs/legenda/index.html#!/custom_widget_areas

Regards,
Eva Kemp.

#10117 Copied

Trendyfeel

Participant

August 22, 2014 at 14:12

Hi, images used to show on single product page, but now I don’t know why they no longer show up on the single product page, not even the sample ones from your template. Please advise. Thanks

Please, contact administrator
for this information.

#13306 Copied

Eva Kemp

Support staff

August 22, 2014 at 14:51

Hello @Trendyfeel,

Your domain is under maintenance mode. Please provide us with wp-admin panel and FTP access.
Thank you.

Regards,
Eva Kemp.

#13308 Copied

Trendyfeel

Participant

August 22, 2014 at 15:10

Hi I logged out and then logged in again, and now I can see the image again

Please, contact administrator
for this information.

#13311 Copied

Eva Kemp

Support staff

August 22, 2014 at 18:06

Hello @Trendyfeel,

We’re glad the issue has been resolved. Concerning “wp-admin panel and FTP access” I meant login details to wp-admin panel and FTP account.
If the problem is fixed you don’t need to provide us with them then.
Thank you.

Regards,
Eva Kemp.

#13317 Copied

Trendyfeel

Participant

August 26, 2014 at 14:48

Hello, sorry to tell you that the images once again disappear all together from my single product pages. Also, all the sidebars have disappeared.

I wanted to change “our offers” to “WE RECOMMEND” and I followed your advice to change the wording on the single product/ upwell php on my desktop and uploaded this file to the server to replace the original one. But I don’t know if this has worked because I can’t see any sidebar any more. Also, I would like to ask if this is the right way to do it.

I have provided my wp-admin panel and ftp details in the private message. Will be grateful if you can shred some lights. Many thanks.

Please, contact administrator
for this information.

#13575 Copied

Eva Kemp

Support staff

August 26, 2014 at 15:15

Hello @Trendyfeel,

Please update the theme to the latest 2.3 version.
How to update it you can watch in this video tutorial.

Regards,
Eva Kemp.

#13578 Copied

Trendyfeel

Participant

August 26, 2014 at 15:18

Hi I have done that the next day when the new version was released? and from my dashboard it says that I have got the latest version??

#13579 Copied

Eva Kemp

Support staff

August 26, 2014 at 15:36

Hello,

From your dashboard it’s said you have Legenda 2.2 version, not 2.3.

You can download the latest version via this link using your envato account:
http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906

Regards,
Eva Kemp.

#13581 Copied

Trendyfeel

Participant

August 26, 2014 at 16:20

Hi, I did updated when you first released, and then I did it a few more times today, strictly following the vedio,but disappointingly, as you pointed out, I noticed that I am still having the 2.2version. And I have no idea how did that happen. Since you have got my login details, can you please kindly try to update it from your side for me to see what the problem is? Don’t worry that you I might lose any data due to this because I am still at my early stage trying to get to know the theme and wordpress and I have not really uploaded my product details as yet. Please help!!! thanks

#13586 Copied

Eva Kemp

Support staff

August 26, 2014 at 17:59

Dear @Trendyfeel,

Could you please provide us with the correct FTP password?
Thank you.

Regards,
Eva Kemp.

#13595 Copied

Trendyfeel

Participant

August 27, 2014 at 14:39

Hi, please find my password for FTP from the private content. Thanks

Please, contact administrator
for this information.

#13679 Copied

Eva Kemp

Support staff

August 27, 2014 at 15:38

Hello,

I’ve updated the theme to 2.3 version for you and changed the title for up-sells from “Our offers” to “WE RECOMMEND”. Please check it now.

Regards,
Eva Kemp.

#13683 Copied

Trendyfeel

Participant

August 28, 2014 at 00:41

Hi, thanks so much for fixing the problems. However, can you please tell me how I can do it myself next time if it happens again? Many thanks.

#13708 Copied

Robert Hall

Support staff

August 28, 2014 at 07:47

Hello,

Watch the video tutorial to know how to update the theme
http://www.youtube.com/watch?v=KdWESIIPU1k

Regards,
Robert Hall.

#13712 Copied
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