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Several issues on the web site - by nuts

This topic has 85 replies, 5 voices, and was last updated 8 years, 8 months ago ago by Stan Russell

nuts

Participant

November 26, 2015 at 15:25

Hi!
Well again would like to ask for some of your help.

1. the image in the preview is zoomable with a mouse wheel, that’s fine, BUT the proportion is broken while doing this – the image is stretched, is there a possibility to fix that?

2. Again have a problem with the new & featured section.

adding more than 4 products crashes the main page, any idea how to cope with that?

Offtop, do you plan any major updates for the theme? New features an so on?:)

Please, contact administrator
for this information.

#101499 Copied

84 Answers

Eva Kemp

Support staff

November 26, 2015 at 17:07

Hello,

I’ve added 4 featured products. The problem was caused by static block shortcode you added in product short description –
[block id=15684]
I’ve removed it on the product “iPhone 5/ 5s – Коллекция “CLASSIC””. Please check home page now.

We told you about this issue in previous topic:
https://www.8theme.com/topic/name-categories-length-product-page-overlapping-the-nav-item/page/2/

Please take our apologies for the delay as we were investigating the issue.
The problem was with the shortcode in product description (see the screenshot http://prntscr.com/8zmyfe). We will fix it in the next theme update.
Meanwhile if you want to place information in product description you may use Visual Composer code as shown on the screenshot http://prntscr.com/8zmyws.
Sorry for such inconveniences and thank you for understanding.

Please show a direct page where you have issue with zooming.

Regards,
Eva Kemp.

#101520 Copied

nuts

Participant

November 26, 2015 at 18:17

Dear Eva, with the block – sorry a bit unclear, i need it for the product highlight.
what should i do then?

or is it – either having a static block or the featured product?

Please, contact administrator
for this information.

#101525 Copied

Eva Kemp

Support staff

November 26, 2015 at 20:16

Hello,

If you want to use the block you just need copy Visual Composer code from text editor in Static Blocks and paste the code to your product short description. For example, you need copy this VC code: http://storage6.static.itmages.com/i/15/1126/h_1448565345_3182891_ad22681243.png

Concerning the image please edit the settings in Woocommerce > Settings > Products > Display and set images sizes as shown in the documentation:
https://www.8theme.com/demo/docs/royal/#!/woocommerce

Then regenerate thumbnails with this plugin:
https://wordpress.org/plugins/regenerate-thumbnails/

Regards,
Eva Kemp.

#101533 Copied

nuts

Participant

November 29, 2015 at 13:19

Eva,
with the description clea, thank you for detailed answer.

With the product images – in the product itself now it’s ok. I’ve re checked the woo image setting, they were wrong, the images rezise app – done.

BUT now the product preview is broken o.O

Please, contact administrator
for this information.

#101836 Copied
Jack Richardson

Support staff

November 30, 2015 at 09:53
Hello,

Remove this code in Theme Options > Custom CSS:
```
.product-content-image img {
    height: 300px !important;
}
```
and check product images then.

Best regards,
Jack Richardson.
#101897 Copied
nuts

Participant

November 30, 2015 at 10:09

Hello!
Jack, this is ok now, the preview looks good, but i come back to the problem of the layout, now the products are “jumping” on different levels as the text data varies

Please, contact administrator
for this information.

#101901 Copied

Jack Richardson

Support staff

November 30, 2015 at 10:39

Hello,

In this case you have to reupload your images with similar dimensions and in higher resolution or revert back to the code that you removed and try to change value.

Best regards,
Jack Richardson.

#101914 Copied

nuts

Participant

November 30, 2015 at 10:47

similar dimensions is the problem, as some of the products don’t have a portrait layout.
i have re-added the css code – the previews are stretched again.

tried changing the value, sorry to say but looks too shitty (((

#101922 Copied

nuts

Participant

November 30, 2015 at 10:54

may be as a compromise, where possible i will do the change of the image, but might there be another css like – not influencing the image size, so we delete this code & we set that all the text & prices are on the same level?

Please, contact administrator
for this information.

#101923 Copied

Jack Richardson

Support staff

November 30, 2015 at 16:37

Hello,

Now we see blank page on your site.
Are you making any changes?

Best regards,
Jack Richardson.

#101968 Copied

nuts

Participant

December 1, 2015 at 07:25

Yeap, just a bit:)

Please, contact administrator
for this information.

#102069 Copied

Jack Richardson

Support staff

December 1, 2015 at 08:35

Hello,

Sorry, but text can’t be set in one level, because images has different sizes.
You need to use that code or upload images with similar dimensions.

Best regards,
Jack Richardson.

#102074 Copied

nuts

Participant

December 4, 2015 at 08:14

Dear Jack, thank you.
well regret to hear that, probably you will find the solution in the next updates.

#102665 Copied

Stan Russell

Participant

December 4, 2015 at 08:29

Hello nuts,

we will take your message in account. Thank you.

Regards,
Stan Russell.

#102677 Copied

nuts

Participant

December 7, 2015 at 19:39

hi!
not to multiply a lot of topics, if possible let’s keep this one alive 🙂

1. to continue the last open topic of the header – i have uploaded an active tel number & now have it looking differently.

pls can you advise how to correct the appearance.

2. What about update of the theme? Can i do it automatically or should i re-install it completely?
Will all the changes like css last after such an installation?

Please, contact administrator
for this information.

#103131 Copied
Eva Kemp

Support staff

December 7, 2015 at 21:04
Hello,

1. I’ve added telephone number code to a separate Text widget. Please check now.

2. Please watch this tutorial how to update theme correctly:

(it’s for Legenda theme but the process is the same).

Don’t forget to create back up of your files and database before starting update process!

Use this code in Global Custom CSS to change style:
```
.top-bar .topbar-widget a:hover {
    color: #A2B816 !important;
}
.top-bar .topbar-widget a {
    font-size: 11px !important;
}
```
Regards,
Eva Kemp.
#103158 Copied
nuts

Participant

December 7, 2015 at 21:20

Great, the css worked fine, thank you!

Pls don’t close the ticket for further probable questions. 🙂

#103161 Copied

Eva Kemp

Support staff

December 7, 2015 at 21:27

Hello,

Ok, you’re welcome.

Regards,
Eva Kemp.

#103165 Copied

nuts

Participant

December 8, 2015 at 10:40

Hi, testing a website on a ipad and see some faults, can they be fixed?

– the quick preview bar on the bottom of the thumbnail is not hiding after showing, always at the bottom a black line
– the price & description are overlapping

Please, contact administrator
for this information.

#103267 Copied
Brian Johnson

Member

December 8, 2015 at 11:38
Hello

Please try add following code into the custom.css:
```
@media (max-width:767px){
.yith-wcwl-add-button a, .show-quickly{font-size:10px!important;}
.footer-product{height:35px!important}}
```
Regards,
Brian Johnson
#103277 Copied
nuts

Participant

December 8, 2015 at 12:03

Dear Brian,
css for Mobile or global custom css?

#103281 Copied
Jack Richardson

Support staff

December 8, 2015 at 12:05
Hello,

Try to use the code in Custom CSS for tablet:
```
.yith-wcwl-add-button a, .show-quickly{font-size:10px!important;}
.footer-product{height:35px!important}
```
Best regards,
Jack Richardson.
#103283 Copied
nuts

Participant

December 8, 2015 at 18:29

Hi, Jack!
no success(((

Please, contact administrator
for this information.

#103373 Copied

Eva Kemp

Support staff

December 8, 2015 at 20:06

Hello,

I don’t see any issues:
http://storage4.static.itmages.com/i/15/1208/h_1449601592_3437078_db713853e9.png

Try to clear browser cache or check in another browser.

Thank you.

Regards,
Eva Kemp.

#103391 Copied

nuts

Participant

December 8, 2015 at 20:15

tried already with different people

Please, contact administrator
for this information.

#103393 Copied

nuts

Participant

December 8, 2015 at 20:40

Ева, я ошибаюсь или мы можем так общаться?

#103402 Copied
Eva Kemp

Support staff

December 9, 2015 at 09:45
Hello,

Could you please write your questions in English?

Please try to remove this code in Custom CSS for desktop:
```
.products-page-cats {
    height: 50px;
}
 .product-title {
    height: 30px;
}
```
and check products on iPad after that.

Regards,
Eva Kemp.
#103463 Copied
nuts

Participant

December 9, 2015 at 12:13

Hello Eva,
sure, just wanted to check i idea….

deleted the code, the description & price is ok now, BUT:
– still the black bar is not hiding completely
– on a desktop version now occurs a problem which was resolved by this code, now again the text description & price is jumpling on a different levels

#103496 Copied
Eva Kemp

Support staff

December 10, 2015 at 10:07
Hello,

Try to add this code in Custom CSS for desktop:
```
.footer-product span, .footer-product a {
  font-size: 8.5px;
}
```
Delete this code:
```
.footer-product {
    transform: translateY(50px);
    height: 50px;
}
```
and put the following code back in Custom CSS for desktop:
```
.products-page-cats {
    height: 50px;
}
 .product-title {
    height: 30px;
}
```
Regards,
Eva Kemp.
#103707 Copied
Tagged: issues, seo friendly, templates, web site, woocommerce, wordpress
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