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Cannot edit text block - by fredwerk - on WordPress WooCommerce support

This topic has 12 replies, 3 voices, and was last updated 10 years, 4 months ago ago by Eva Kemp

fredwerk

Participant

July 20, 2014 at 14:48

Hi,

When I add a text block, it somehow freezes before i can edit.

Please see screenshot: https://www.dropbox.com/sh/pnau07qjmghesal/AABNXFNbk1PpSS0H3f_EYVAla

I believe all plugins and theme are updated.

Thanks for checking.

#10239 Copied

11 Answers

Eva Kemp

Support staff

July 20, 2014 at 19:56

Hello,

I’ve just checked Text element in your admin panel and haven’t found any issues. It took some time to load but it was loaded successfully.
You may also upldate the VC plugin to the latest 4.2.3 version. To do this you need re-download the theme archive at http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906 where we’ve recently included the updated versions of plugins VC and Revolution Slider. After you unzip the archive you’ll find another archive Legenda_v2.2.zip, extract it as well and open this folder “legenda”. The plugins are placed inside of legenda folder under framework/plugins directory. Upload the new version via FTP and remove the old one.

Regards,
Eva Kemp.

#10243 Copied

fredwerk

Participant

July 20, 2014 at 20:31

Hi Eva,

Have you tried on this domain http://exclusivefashiondesigns.com/?

I have tried with latest Firefox, Safari and Chrome, still not working. VC is updated to 4.2.3.

#10245 Copied

Robert Hall

Support staff

July 21, 2014 at 07:21

Hello,

I’ve checked in to the main theme of Legenda, not child. And it works well. Try to check it, please.

Regards,
Robert Hall.

#10265 Copied

fredwerk

Participant

July 21, 2014 at 09:41

Hi,

Indeed it works 🙂 Thanks.

Could you help me to know why its not working with the Child theme? is this normal?

#10274 Copied

Robert Hall

Support staff

July 21, 2014 at 09:48

Hello,

You’re welcome!
Perhaps you made some mistake when creating Child Theme.

Regards,
Robert Hall.

#10275 Copied

fredwerk

Participant

July 21, 2014 at 10:25

Hi,

I recall you guys actually setup the child theme for me as I was having problems to do so.

Thanks,

#10278 Copied

Robert Hall

Support staff

July 21, 2014 at 10:42

Okey, if you have any questions please feel free to contact us.
Have a good day!

Regards,
Robert Hall.

#10279 Copied

fredwerk

Participant

July 21, 2014 at 12:20

Hi Robert,

Could you check the child theme for what the issue could be?

Many thanks,

#10295 Copied

Eva Kemp

Support staff

July 21, 2014 at 13:25

Hello,

Please read this article http://codex.wordpress.org/Child_Themes and check if you’ve done everything correctly.
Also please provide us with FTP/wp-admin panel credentials.
Thank you.

Regards,
Eva Kemp.

#10308 Copied

fredwerk

Participant

July 21, 2014 at 13:31

Hi Eva,

I believe all is good with the template, this is why I am puzzled.

Please check Private Section.

Many thanks,

Please, contact administrator
for this information.

#10311 Copied

Eva Kemp

Support staff

July 22, 2014 at 11:59

Hello,

There is some mistake in the functions.php file of the child theme. I’ve just tested Text element without this file and it has been loaded fine.
So please check the code in the file attentively.

Regards,
Eva Kemp.

#10419 Copied
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