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Homepage popup promo newsletter - by OTcom

This topic has 8 replies, 5 voices, and was last updated 8 years ago ago by Rose Tyler

OTcom

Participant

December 23, 2015 at 18:28

hello

i activate the option to have the popup promo when you enter in homepage, but it doesn’t work.
i try to delate also the custom css to see if there was something wrong but nothing.
i think maybe i put the popup id in a wrong way. (when i click on the newsletter the popup works)

can you help me?

#105633 Copied Theme version: 1.2 WooCommerce version: 2.4.10

7 Answers

Jack Richardson

Support staff

December 23, 2015 at 18:34

Hello,

Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/classico/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#105635 Copied

nereagmurillo

Participant

November 20, 2016 at 23:45

Hello,

I have done what you have indicated in the previous lines, but I can not get that the popup loads while loading the page. However, it works perfectly when I click in the link at top page. I have updated the theme to the versión 1.7.1 (I was working with 1.2) and all the plugins to their latest versions, including woocommerce (to the 2.6.8 version). Of course, I have set up the promo popup at 8theme options for viewing when enter, but it doesn´t work. Can you you help me?

Regards.

#146376 Copied Theme version: 1.2/1.7.1 WooCommerce version: 2.6.8

Eva Kemp

Support staff

November 21, 2016 at 12:16

Hello,

Please provide WP admin credentials in private content.

Regards,
Eva Kemp.

#146407 Copied

nereagmurillo

Participant

November 21, 2016 at 18:24

Here are the credentials. Thanks in advance.

Regards.

Please, contact administrator
for this information.

#146464 Copied

Eva Kemp

Support staff

November 21, 2016 at 19:18

Hello,

As I see plugins are still not updated. Please update WPBakery Visual Composer, Ultimate Addons for Visual Composer and Revolution Slider plugins. Also set Classico 1.7.1 version as a parent theme, and not 1.2 version, and update WordPress too.
Don’t forget to create back up before update.

Regards,
Eva Kemp.

#146480 Copied

nereagmurillo

Participant

November 22, 2016 at 01:40

Hello,

I have updated the plugins and finally it works. Than you very much for your help.

Regards.

#146511 Copied

Rose Tyler

Support staff

November 22, 2016 at 09:36

Hello,

You’re welcome!

Regards,
Rose Tyler.

#146535 Copied
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