Media Thumbnails not showing properly - by lcgwmarketing

This topic has 8 replies, 3 voices, and was last updated 8 years, 9 months ago ago by Jack Richardson

  • Avatar: lcgwmarketing
    lcgwmarketing
    Participant
    January 7, 2016 at 04:15

    Hello,

    In my site’s Dashboard, the media image thumbnails only show a placeholder and not the thumbnail of the image. This is also happening in the WooCommerce Products listing page and detailed pages. The front end of the site all images show fine, it’s just the backend of the site. This has been happening for over a month and I thought it might be an updated needed along the way, but each update does not work.

    I have disabled all the plugins and it still happens. I regenerated the thumbnails and it continues to happen.

    I have changed the size of the images to be landscape instead of horizontal as our products are mostly long and not tall. The thumbnail sizes I use are:

    450×236
    555×324
    149×87

    The site worked when I first set it up, but about a month ago it started showing the placeholder in place of the actual thumbnails in both WooCommerce and the Media folder.

    Can you give me direction on how to fix this issue?

    7 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    January 8, 2016 at 12:13

    Hello,

    Please provide us with direct pages where you have issues and give is FTP/wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: lcgwmarketing
    lcgwmarketing
    Participant
    January 9, 2016 at 05:32

    Ok, sent.

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 11, 2016 at 09:01

    Hello,

    I’ve checked media library in your dashboard and images are shown fine:
    http://storage4.static.itmages.com/i/16/0111/h_1452499233_1231994_492a1b157a.png
    Please show a screenshot of your issue.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: lcgwmarketing
    lcgwmarketing
    Participant
    January 11, 2016 at 20:26
    Avatar: Eva
    Eva Kemp
    Support staff
    January 12, 2016 at 09:45

    Hello,

    The problem was caused by https configuration.
    You installed SSl certificate but didn’t change url in wp admin panel > Settings > General Setings > WordPress Address (URL), and Site Address (URL). I’ve changed http to https in these fields and images are shown now.
    Clear browser cache and check.

    Regards,
    Eva Kemp.

    Avatar: lcgwmarketing
    lcgwmarketing
    Participant
    January 12, 2016 at 15:57

    PERFECT! Thank you!

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 12, 2016 at 16:09

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

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The issue related to '‘Media Thumbnails not showing properly’' has been successfully resolved, and the topic is now closed for further responses

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