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Problems after upgrade - by hostpuppies - on WordPress WooCommerce support

This topic has 13 replies, 3 voices, and was last updated 8 years, 11 months ago ago by Jack Richardson

hostpuppies

Participant

January 19, 2016 at 03:06

I just upgraded the Royal theme to the latest version and for some reason the upgrade cause problems with my default footer on some pages and not others as well as. Also some of my page elements are grossly exagerated in size. see the screenshots for example.

Large elements: http://cloud.hostpuppies.com/2n1A2A020Z3K Url: http://inacservices.com
Missing footer:http://cloud.hostpuppies.com/0B3E1T0e1p2t Url:http://inacservices.com/funding-for-food-processors-agriculture/

Normal footer:http://cloud.hostpuppies.com/3J462r3B303V Url: http://inacservices.com

NOt sure what to think. I deactivated plugins and reinstalled theme and all required plugins as well as looked at css issues and aI cant see what is going wrong. Can you please help? And also let me know what needed fixed in case I run into this in the future.

Login and ftp info in private area.

Please, contact administrator
for this information.

#108636 Copied Theme version: latest WooCommerce version: none

12 Answers

hostpuppies

Participant

January 19, 2016 at 03:26

Also forgot to mention that I appreciate yur help 🙂

#108638 Copied

hostpuppies

Participant

January 19, 2016 at 10:03

ny word on this problem?

#108686 Copied
Jack Richardson

Support staff

January 19, 2016 at 12:11
Hello,

I’ve enabled the option “Include styles from “Ultimate Addons for Visual Composer” on every page” in Theme Options > General.
Please check footer now.

Also added this code in Global Custom CSS:
```
.smile_icon_list li .icon_description div.icon_description_text {
     font-size: initial;
}
```
Please check your site now.

Best regards,
Jack Richardson.
#108709 Copied
hostpuppies

Participant

January 19, 2016 at 12:11

When i wakw in 6 hours I would appreciate a reply at the very lest to my situation. I posted this matter a while ago. No-one has responded and the problem is not resolved. My last day to resolve this is in 6 hours. Why must an upgrade cause so many problems? Should I request that clients look for another theme? Should I send my frustrations to Twitter? Facebook? I posted a genuaine problem and yet it seems that I am ignored. Why ?

#108710 Copied

hostpuppies

Participant

January 19, 2016 at 12:29

Guys.I am sure this is a simple poblem an if I could have I would have resolved it myself. But in fact I made a simple upgrade. Nothing moe nothing less. And yet this theme with its inavsive qualities has yet again screwed up up a design we made with so many hours of work. I need this resolved. SO can someone please at least reply to my post?

#108715 Copied

hostpuppies

Participant

January 19, 2016 at 12:32

I also need to knwo the exact problem so that I can resolve their french lanaguage site

#108716 Copied

hostpuppies

Participant

January 19, 2016 at 12:34

Jack

I ust got your message. Thank god. Ok. Should this also be done when I upgrade their French version?

#108717 Copied

hostpuppies

Participant

January 19, 2016 at 12:38

ok got it. I see where you added this. Extremely grateful.

#108718 Copied

hostpuppies

Participant

January 19, 2016 at 12:52

pk. sorry to ask but in revo slider there is a semi transparent imnage 9 that is not functioing. it allos us to use the black buttoms over a semi white transparent backgrtound

#108724 Copied

Stan Russell

Participant

January 19, 2016 at 13:26

Hello hostpuppies,

please show us this problem on screenshot. It will help a lot.

Regards,
Stan Russell.

#108732 Copied

hostpuppies

Participant

January 19, 2016 at 13:31

http://cloud.hostpuppies.com/1P2G360I1y34

#108736 Copied

Jack Richardson

Support staff

January 19, 2016 at 18:03

Hello,

Sorry, but your request regarding buttons in the slider is unclear.
Could you please describe with more details what you want to achieve?

Thank you.

Best regards,
Jack Richardson.

#108787 Copied
Tagged: persuasive, problems, templates, upgrade, woocommerce, wordpress
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