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Problem with woocommerce mails - by maccandy

This topic has 6 replies, 3 voices, and was last updated 8 years, 8 months ago ago by Eva Kemp

maccandy

Participant

January 31, 2016 at 22:48

Hi,

I have a problem with the emails, send to the customer and the shopadmin during the checkout process.

The attached impressum in the mails shows the following visual composer code:
—–
Impressum

[vc_row][vc_column]

Impressum
[/vc_column][/vc_row][vc_row][vc_column][vc_column_text]STYLEmanufaktur GbR

—–

Hope you could help me.

thx
maccandy

#110940 Copied

5 Answers

Jack Richardson

Support staff

February 1, 2016 at 08:49

Hello,

Try to use E-Mail Type as “cleartext” instead of HTML in Woocommerce > Settings > E-Mails > edit settings for email notifications http://storage5.static.itmages.com/i/16/0201/h_1454312813_5090695_593d11f86a.png .

Best regards,
Jack Richardson.

#110960 Copied

maccandy

Participant

February 1, 2016 at 12:01

Hello,

using “cleartext” mails instead of HTML mails would cause loosing all graphical styling like logo and formating. So this couldn’t be the solution for this new bug. It worked the last months without any problem.

kind regards
maccandy

#111044 Copied

Eva Kemp

Support staff

February 1, 2016 at 16:07

Hello,

The same template is shown with default Woocommerce theme Storefront. Check it yourself.
As I see you created the page “Impressum” with Visual Composer editor.
Try to use default WordPress editor as you’re using only plain text and check email template after that.

Regards,
Eva Kemp.

#111113 Copied

maccandy

Participant

March 13, 2016 at 23:33

Hello,

problem solved by itself after last woocommerce update.

Regards,
maccandy

#117199 Copied

Eva Kemp

Support staff

March 14, 2016 at 09:05

Hello,

Glad to hear it.

Have a nice day.

Regards,
Eva Kemp.

#117229 Copied
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