Contact Form not sending - by ataxel - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 8 years, 10 months ago ago by Eva Kemp

  • Avatar: ataxel
    ataxel
    Participant
    February 1, 2016 at 22:38

    Hi again,
    while testing the form it does’nt send at all.
    I use it in conjunction with wpml (but I guess it’s not a big deal).
    I received the ajax notification on the page but no email.

    I change the contact recipient mail multiple time to test different server but still nothing; and while it’s beautifully crafted already, I wish to use this one instead of the extension that will load my site another plugin.

    Thank you for your help and dedication!

    Lp (*

    5 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 2, 2016 at 08:39

    Hello,

    I’ve checked contact form and message has been sent as the notice says:
    http://storage4.static.itmages.com/i/16/0202/h_1454398663_9028014_8e99ffaecf.png

    Please also check Spam folder in your mail account.

    Best regards,
    Jack Richardson.

    Avatar: ataxel
    ataxel
    Participant
    February 2, 2016 at 19:24

    Well, i know, but it did not get through !
    Even in junk mail –

    Avatar: Eva
    Eva Kemp
    Support staff
    February 2, 2016 at 19:59

    Hello,

    Please provide us with WP Dashboard and FTP details in private content.

    Regards,
    Eva Kemp.

    Avatar: ataxel
    ataxel
    Participant
    February 2, 2016 at 20:13

    FTP details not accessible for some reason

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    February 3, 2016 at 09:18

    Hello,

    I’ve checked contact form with Gmail account and email has been delivered successfully:
    http://storage5.static.itmages.com/i/16/0203/h_1454487416_7647813_1d723a3642.png

    Try to use other email address (gmail for example) or you need contact your hosting provider support to check mail logs.

    Regards,
    Eva Kemp.

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