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My Site Has Disappeared - by Zeeshan - on WordPress WooCommerce support

This topic has 16 replies, 4 voices, and was last updated 8 years, 9 months ago ago by Jack Richardson

Zeeshan

Participant

February 8, 2016 at 18:36

Hi There,
When i type my url in the top bar nothing shows up, I have checked with GoDaddy they suggest that something is wrong with theme or some plugin has gone broken. Please help. I am using the latest version of woopress.
Thanks
Tanveer

#112161 Copied

15 Answers

Robert Hall

Support staff

February 8, 2016 at 18:38

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

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Zeeshan

Participant

February 9, 2016 at 11:23

Hi Robert,
Please check the credentials in private area.

Regards
Zeeshan

Please, contact administrator
for this information.

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Robert Hall

Support staff

February 9, 2016 at 11:36

Hello,

Please provide us with FTP credentials as well.

Regards,
Robert Hall.

#112248 Copied

Zeeshan

Participant

February 9, 2016 at 11:59

Hi,
See below in private area.
Zeeshan

Please, contact administrator
for this information.

#112257 Copied

Eva Kemp

Support staff

February 9, 2016 at 16:15

Hello,

As I see now there is Fatal error on your site regarding WordPress file.
Have you made any changes?
Please check it, also check your wp-config.php file if there is any odd code at the beginning.

Regards,
Eva Kemp.

#112303 Copied

Zeeshan

Participant

February 9, 2016 at 16:21

Hi,
I dont made any changes because i can not simply i dont know the code. It happened when i was trying to set my footer via visual composer editing and so on (see my other ticket “Footer Configuration”).

If its related to that I dont know but what i have figured out now when i activate woopress plugin the site again disappears and on deactivating it turns back but with fatal error on the bottom. So this is all.
Regards
Tanveer

#112306 Copied

Eva Kemp

Support staff

February 9, 2016 at 16:24

Hello,

Now there is error on your site:
Fatal error: Call to undefined function wp() in /home/content/n3pnexwpnas02_data03/81/3007481/html/wp-blog-header.php on line 14

Please contact your hosting provider and ask them to restore your site from the latest backup.

Thank you.

Regards,
Eva Kemp.

#112308 Copied

Zeeshan

Participant

February 9, 2016 at 18:55

Hi,
I restore it to the latest backup, it works but as soon as i start editing my footer menu via static block in visual composer again the site disappears, whats happening? Or you can do it for me. I want my pages put in the footer replacing information next to logo and address.
Regards
Zeeshan

#112345 Copied

Eva Kemp

Support staff

February 9, 2016 at 19:57

Hello,

Please revert back your back up to make the site working again and show on a screenshot what you want to achieve as it’s hard to understand what you’re editing in static block.

Regards,
Eva Kemp.

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Zeeshan

Participant

February 10, 2016 at 11:26

Hi,
Please see the screenshots what i am trying to achieve leading me to site disappearance again and again.

https://www.dropbox.com/s/m936rkyk0y22n7z/1.png?dl=0
https://www.dropbox.com/s/wer2hmpx6rrs0e8/2.png?dl=0

Regards
Zeeshan

#112419 Copied

Eva Kemp

Support staff

February 10, 2016 at 12:29

Hello,

You can’t use Footer 1 and Footer 2 areas in Widgetised Sidebar element as they are used to display footer that you created in Static Block. You can only use custom sidebar areas that can be created in Appearance > Widgets, so I’ve created custom sidebar “Footer Menu” and added “Custom Menu” widget, then placed it in Widgetised Sidebar of your static block. Please check footer now.

Regards,
Eva Kemp.

#112435 Copied

Zeeshan

Participant

February 10, 2016 at 14:30

Hi Eva,
I got it. How I can do the following:

1- Want to remove lines between each of the page items in the footer.
2- How to remove these same pages from the top under the logo. I want to keep them only in footer.
3- I want to put my 6 product categories on the top under the logo horizontally shown on the home page. (I have already set home page as front page)
Thanks and Regards
Tanveer

#112462 Copied
Eva Kemp

Support staff

February 10, 2016 at 17:34
Hello,

1. Add this code in Theme Options > Custom CSS > Global Custom CSS:
```
.main-footer .widget_nav_menu li {
    border-bottom: none;
}
```
2. If you want to remove menu in the header you can add this code in Global Custom CSS:
```
header.header .menu-wrapper {
    display: none;
}
```
3. Do you mean you want to add product categories as menu http://storage9.static.itmages.com/i/16/0210/h_1455122049_3560364_d44f636b03.png ?

Regards,
Eva Kemp.
#112499 Copied
Zeeshan

Participant

February 10, 2016 at 19:11

Hi Eva,
As of point 3 above I want to add 5 of my product categories on the top below the logo that i have already created by going to Product>Categories. When user will click any of these categorizes will see all the models available under respective categories.
Like this for Example:
Samsung Nokia iPhone Sony Huwaie
Galaxy jI Mini 222 Dual SIM 6s Z4 Honour A4
Galaxy A9 215 5c C4Ultra Enjpy5s
Galaxy j3 Lumia 6 plus P9

Regards
Zeeshan

#112511 Copied

Jack Richardson

Support staff

February 11, 2016 at 08:47

Hello,

You can create another menu in Appearance > Menus and add product categories to it: http://prntscr.com/a1rgcz
Then mark this menu as main menu.

Best regards,
Jack Richardson.

#112552 Copied
Tagged: fix error, my site has disappeared, resolve issue, seo friendly, templates, woocommerce, wordpress
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