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Popup not working…? - by jacobtippett

This topic has 6 replies, 3 voices, and was last updated 8 years, 9 months ago ago by Eva Kemp

jacobtippett

Participant

February 12, 2016 at 13:26

I have enabled popups and installed the plugin and still there is no popup.

Any solutions?

#112801 Copied

5 Answers

Robert Hall

Support staff

February 12, 2016 at 13:31

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

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jacobtippett

Participant

February 15, 2016 at 18:39

Access info within Private Content Area.

Please, contact administrator
for this information.

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Robert Hall

Support staff

February 15, 2016 at 19:03

Hello,

Please update the theme to the latest version and check issue.
Before update delete “woocommerce” folder in the directory wp-content/themes/classico/ and it’ll be reuploaded from a new theme package.

Here is video tutorial how to update theme.
https://www.youtube.com/watch?v=KdWESIIPU1k
(it’s for Legenda theme but the process is the same).

Regards,
Robert Hall.

#113136 Copied

jacobtippett

Participant

February 15, 2016 at 22:18

I followed the instruction and updated. Still no fix to the popup window.

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Eva Kemp

Support staff

February 16, 2016 at 09:09

Hello,

To show popup window you need enable top bar in Theme Options > General > Header Settings. I’ve enabled it for you.
Please check site now.

Regards,
Eva Kemp.

#113198 Copied
Tagged: popup not working, popup solutions, troubleshoot popup, woocommerce solutions, wordpress solutions, wordpress woocommerce
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