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Rotating images in Mobile - by c_notari - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 8 years, 9 months ago ago by Eva Kemp

c_notari

Participant

February 24, 2016 at 18:56

Hi:

The site we built with Legenda is active and working, but we have an issue with rotating images.

When we open the page:
http://foradocloset.com.br/categoria-produtos/bolsas/

on a desktop, it shows all the purses and bags correctly.

When we open it on a mobile phone (we tested on iPhone 4S, 5C and 6S), some of the images are rotated 90 degrees.

What may be happening?

Best Regards,
Caetano

#114661 Copied

5 Answers

Eva Kemp

Support staff

February 24, 2016 at 19:39

Hello,

Could you please show a screenshot of the issue as we don’t see such problem?

Also you’re using old theme version. Please update it to 2.11 version.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Thank you.
Regards,
Eva Kemp.

#114681 Copied

c_notari

Participant

February 25, 2016 at 01:42

Hello Eva thank you for your answer

How should I upload the images here ?

You can access thought your PC and your iphone this link e check it out

http://foradocloset.com.br/produto/bolsa-celine/

But there a lot of other products with the same problem

We already deleted and mad all the process again , and still show the same problem.

Thanks

#114718 Copied

Jack Richardson

Support staff

February 25, 2016 at 08:36

Hello,

You can upload your screenshot to any web storage (dropbox or anything else) and give us a link.

Best regards,
Jack Richardson.

#114742 Copied

c_notari

Participant

February 25, 2016 at 12:23

Ok Richard I will do it , but is not easier to access the link ?

Thanks

#114815 Copied

Eva Kemp

Support staff

February 26, 2016 at 09:18

Hello,

We checked your site on iPhone with default Woocommerce theme Storefront and the issue persists there too:
http://storage7.static.itmages.com/i/16/0226/h_1456474630_7876125_75eddb3a6e.png

So it’s not related to our theme. Perhaps some plugin is causing the issue. Try to disable them one by one to find it out.

Regards,
Eva Kemp.

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Tagged: images, mobile, persuasive, rotating, themes, woocommerce, wordpress
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