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Post Grid links not working after 2.11 update

This topic has 16 replies, 3 voices, and was last updated 8 years, 8 months ago ago by Jack Richardson

Kylie

Participant

March 3, 2016 at 18:23

So I updated Legenda in an attempt to resolve some other issues. They were resolved, but new ones arose. I have a page with a Post Grid, it worked great after updating VC and before the 2.11 theme update. Now, something is screwing with the links for each Post Grid item. (Page: http://www.familymissionscompany.com/missionaries)

The data source for the grid is etheme-portfolio. The “Add Link” Grid Element setting is “Post Link”. Worked great before the update. Now, when you click on a grid item it goes straight to the 404 page because something has jacked up the urls for the individual portfolios.
Example: “Missionary Unlisted” shows up in the grid. The correct url for this page is https://www.familymissionscompany.com/portfolio/missionaryunlisted/
The url that the grid is linking to when you click Missionary Unlisted is https://www.familymissionscompany.com/project/missionaryunlisted/ which is not a real page, and means we have a whole grid of things essentially linking to our 404 page.

What’s even weirder, if I go to edit the Missionary Unlisted project (it’s post type is listed as Project, portfolio or etheme_portfolio aren’t options) the permalink on the Edit page is listed as the incorrect url, i.e. showing “/project/” in the link path instead of “/portfolio/” which is crazy because that url goes nowhere.

Maybe a post-type issue? I don’t know what’s causing this but I need a solution asap. Thanks!

#116031 Copied Theme version: 2.11

15 Answers

Jack Richardson

Support staff

March 4, 2016 at 10:32

Hello,

Here is the screenshot of the “Missionary Unlisted” page http://prntscr.com/ab0j0o. The page is working fine.
Note that portfolio posts type have link with slug “project” by default not “portfolio”.

Best regards,
Jack Richardson.

#116120 Copied

Kylie

Participant

March 4, 2016 at 16:20

After messing with the page for an hour or two and then coming back to it later, it is functioning properly like you said, praise the Lord! I wish I had taken screenshots of all the urls showing a “portfolio” slug, because it totally happened. So crazy.

#116191 Copied

Jack Richardson

Support staff

March 4, 2016 at 18:51

Hello,

Please clarify if your problem solved.

Best regards,
Jack Richardson.

#116213 Copied

Kylie

Participant

March 21, 2016 at 21:29

Okay, so while the page was functioning inexplicably for a few weeks this same issue has now resurfaced and the page in question has not been working for a few days.

To recap, this is what is happening again:

“The data source for the grid is etheme-portfolio. The “Add Link” Grid Element setting is “Post Link”. Worked great before the update. Now, when you click on a grid item it goes straight to the 404 page because something has jacked up the urls for the individual portfolios.
Example: “Missionary Unlisted” shows up in the grid. The correct url for this page is https://www.familymissionscompany.com/portfolio/missionaryunlisted/
The url that the grid is linking to when you click Missionary Unlisted is https://www.familymissionscompany.com/project/missionaryunlisted/ which is not a real page, and means we have a whole grid of things essentially linking to our 404 page.

What’s even weirder, if I go to edit the Missionary Unlisted project (it’s post type is listed as Project, portfolio or etheme_portfolio aren’t options) the permalink on the Edit page is listed as the incorrect url, i.e. showing “/project/” in the link path instead of “/portfolio/” which is crazy because that url goes nowhere.”

Screenshots:

URL in status bar at bottom showing “project slug”, clicking takes you to 404 page

The ACTUAL page, see “portfolio” slug in URL

Same page from Dashboard side, if you click the permalink or “View Page” it sends you to the 404 page

#118344 Copied Theme version: 2.11

Jack Richardson

Support staff

March 22, 2016 at 09:07

Hello,

Please provide us with FTP and WP Dashboard credentials in Private Content.

Best regards,
Jack Richardson.

#118370 Copied

Kylie

Participant

March 22, 2016 at 15:31

Here you go, thanks Jack!

Please, contact administrator
for this information.

#118433 Copied Theme version: 2.11

Eva Kemp

Support staff

March 22, 2016 at 16:22

Hello,

I’ve updated permalinks settings in WP Dashboard > Settings > Permalinks and now projects links are working. Clear browser cache and check.

Regards,
Eva Kemp.

#118451 Copied

Kylie

Participant

March 22, 2016 at 16:35

It’s working, thank you! Did you have to change the permalink setting to “Post Name”? What was the original setting?

#118456 Copied

Eva Kemp

Support staff

March 22, 2016 at 17:58

Hello,

Permalink setting has been set to “Postname” before. I didn’t change it, I just re-saved the settings and that’s all.

Regards,
Eva Kemp.

#118470 Copied

Kylie

Participant

March 29, 2016 at 16:20

This issue has resurfaced. Re-saving the permalinks settings has resolved it, but am I doomed to resetting them on a regular basis or is there something that can be done to prevent this problem?

#119258 Copied

Eva Kemp

Support staff

March 29, 2016 at 17:48

Hello,

I’ve just checked projects links and they are working correctly.
Please clear browser cache and check again.

Regards,
Eva Kemp.

#119272 Copied

Kylie

Participant

March 29, 2016 at 18:35

Yes, it is working – it started working after I resaved the permalinks settings this morning. But my question is will I have to do this all the time or is there a way to stop this from happening?

#119280 Copied

Eva Kemp

Support staff

March 29, 2016 at 18:38

Hello,

Such issue shouldn’t happen again.
Please specify after which changes that problem repeated for you.

Regards,
Eva Kemp.

#119282 Copied

Kylie

Participant

March 29, 2016 at 18:52

It was a holiday, so in the past week since you initially resolved the problem I haven’t done more to the site than add a blog post, but over the weekend I got multiple reports from our users that the page in question wasn’t working again. So this morning I resaved the permalink settings, which fixed the problem. But now I’m wondering if this is going to continue to be a regular occurrence? Or if something is triggering it that can be resolved so I don’t have to babysit the page to avoid any more downtime.

#119285 Copied

Jack Richardson

Support staff

March 30, 2016 at 13:23

Hello,

We don’t have such issue on our test sites and you shouldn’t replicate it on your side.
Unfortunately we can’t tell you the reason why that problem was repeated for you.
Make sure permalinks settings are set correctly and don’t change projects slugs.

Best regards,
Jack Richardson.

#119373 Copied
Tagged: 2.11 update, links not working, post grid, themes, woocommerce, wordpress
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