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Ipad issues - by smartrobbie - on WordPress WooCommerce support

This topic has 9 replies, 3 voices, and was last updated 8 years, 8 months ago ago by Eva Kemp

smartrobbie

Participant

March 15, 2016 at 10:07

It looks like the menu, slider and blog are no longer working on iPad.
http://milkbarbreastpumps.com.au/
how can this be fixed.
thanks,
robyn

#117475 Copied Theme version: 1.5

8 Answers

Eva Kemp

Support staff

March 15, 2016 at 11:26

Hello,

As I see site is working fine on tablet:
http://storage4.static.itmages.com/i/16/0315/h_1458037552_5765263_3c8fcf9004.png

Please clarify how we can replicate the issue.

Regards,
Eva Kemp.

#117485 Copied

smartrobbie

Participant

March 16, 2016 at 11:47

weirdly it seems to work on some and not others.

the main owner of the business is having issues when viewing it on ipad and iphone.

she said:

This is an issue as I can’t access my website either iPhone or iPad and it I not behaving on the mobile test website.
I am using 9.2.1.
I am still having icon issues with my iPhone (icons in the top banner not showing in a line). I have cleared the cache and still no update

can you replicate any of these issues at your end?

its = blog not working, menu nav not working, slider on home page not working.

#117610 Copied

Jack Richardson

Support staff

March 16, 2016 at 17:00

Hello,

Please update all required plugins https://www.8theme.com/download-plugins/ and check your site after that.

Best regards,
Jack Richardson.

#117687 Copied

smartrobbie

Participant

March 17, 2016 at 12:32

thanks, i feel like strange things happing to this site?

I only updated the ultimate icons plugin and the master slider plugin since then:

Mobile
– the blue banner doesn’t go the entire width
-issues with menu not expanding for breast pumps only (everything else is working)

Changes I have noticed in general:
-cart the product description is cut off
-usually when a product is added to the cart there is a pop where the customer can proceed to check out or continue shopping. This isnt happening anymore?
-Contact us page on the main menu is missing

its strange that this site keeps having things happen, any ideas?

#117823 Copied

smartrobbie

Participant

March 17, 2016 at 12:34

note contact us page went missing when updating the 2 plugins, I had to go back into menu to add it.

#117824 Copied

Eva Kemp

Support staff

March 17, 2016 at 14:22

Hello,

May we update the plugins for you?
Please confirm you have a back up of the site.

Regards,
Eva Kemp.

#117831 Copied

smartrobbie

Participant

March 19, 2016 at 00:06

yes you may. strange things are happening.

every time I put the contact us back into the menu it disappears shortly after! it has now disappeared 3 times since the post ticket.

actually any time I add it and save, it disappears, just doesn’t want to save.

when saving it also unticks the main and mobile menu buttons which means I then get no menu.

do you know when I can look at this as I have a big campaign running this weekend which I cant stop.

Please, contact administrator
for this information.

#118058 Copied

Eva Kemp

Support staff

March 21, 2016 at 11:43

Hello,

I changed max_input_vars value to 5000 in your php.ini file and was able to add “Contact Us” page to menu. Please check.
Also we checked your site on iPhone and don’t see any issues, please view screenshots:
http://storage1.static.itmages.com/i/16/0321/h_1458556976_9334645_1619049e08.png
http://storage7.static.itmages.com/i/16/0321/h_1458557001_1269148_a633ee66ac.png
http://storage8.static.itmages.com/i/16/0321/h_1458557060_5789175_d3a5f5759b.png

Regards,
Eva Kemp.

#118231 Copied
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