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Woocommerce order charging VAT on TAX included products.

This topic has 7 replies, 4 voices, and was last updated 8 years, 7 months ago ago by Jack Richardson

Simon

Participant

March 31, 2016 at 09:58

We launched our site yesterday. Made a few tests beforehand and everything seemed to work fine. We received our first order and it seems that the customer got charge 2x VAT. The checkout process worked fine on our website as far as I can see (price was shown including tax and being correct). Will include the LOG below.

Thanks,
George

Please, contact administrator
for this information.

#119515 Copied Theme version: 1.5 WooCommerce version: 2.5.5

6 Answers

Eva Kemp

Support staff

March 31, 2016 at 10:23

Hello,

You need check Woocommerce settings in wp-admin panel > Woocommerce > Settings > Tax.
Also check if the same issue persists with default Woocommerce theme Storefront https://www.woothemes.com/storefront/ .

Regards,
Eva Kemp.

#119526 Copied

Simon

Participant

March 31, 2016 at 10:34

As far as I can see and tests I made the amounts were correctly deducted. Will wait and see more orders coming through and report back.

#119529 Copied

Stan Russell

Participant

March 31, 2016 at 13:56

Hello lindo_web,

we will wait for your reply!

Regards,
Stan Russell.

#119568 Copied

Eva Kemp

Support staff

March 31, 2016 at 13:56

Hello,

Ok, looking forward to your reply.

Regards,
Eva Kemp.

#119569 Copied

Simon

Participant

April 19, 2016 at 16:55

Issue has been solved. We had the VAT enabled in PayPal. Turning it off made it work ok.

Please close ticket.
Regards,
G

#121976 Copied

Jack Richardson

Support staff

April 19, 2016 at 17:12

Hello,

Glad to hear it.

Best regards,
Jack Richardson.

#121985 Copied
Tagged: charging, included, order, products, woocommerce
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Woocommerce order charging VAT on TAX included products.

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