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Issue with cart not showing item - by allrosie

This topic has 8 replies, 2 voices, and was last updated 8 years, 7 months ago ago by Eva Kemp

allrosie

Participant

April 14, 2016 at 02:18

Hi,

I have a the classico theme along with the woocommerce product add-on extension. I have also reached out to woocommerce but they had no answers for me. I really need this resolved and hope you can help or shed some light on the issue for me.

When I select a product add-on on a product page the extra information does not move to the cart page. Please see below.

[IMG]http://i66.tinypic.com/rwp355.jpg[/IMG]

[IMG]http://i63.tinypic.com/w0qd77.jpg[/IMG]

Have you had any issues with the classico theme and the product add-on extension.

I have been through the process of disabling all other plugins and still get the same issue.

Eternally grateful if you can help!

Details in private content below.

Please, contact administrator
for this information.

#121129 Copied

7 Answers

Eva Kemp

Support staff

April 14, 2016 at 11:46

Hello,

What is the link to wp-admin panel?
We can’t access it via /wp-admin or /wp-login.php.

Regards,
Eva Kemp.

#121216 Copied

allrosie

Participant

April 14, 2016 at 11:49

Please see private content below

Please, contact administrator
for this information.

#121218 Copied

allrosie

Participant

April 14, 2016 at 11:50

Please confirm that you can access it now.

#121220 Copied

Eva Kemp

Support staff

April 14, 2016 at 12:13

Hello,

Unfortunately we can’t. The link redirects to this url, please view a screenshot http://storage8.static.itmages.com/i/16/0414/h_1460632384_9985277_1e23614235.png .

Regards,
Eva Kemp.

#121223 Copied

allrosie

Participant

April 14, 2016 at 12:33

Please try now Eva.

Thanks
Kristy

Please, contact administrator
for this information.

#121226 Copied

allrosie

Participant

April 14, 2016 at 12:56

Please confirm that you can now log in Eva.

#121233 Copied

Eva Kemp

Support staff

April 14, 2016 at 14:04

Hello,

I was able to log in now.
Thank you.
I’ve checked this issue with default WordPress theme and it’s persists there too.
So the problem is related to the plugin. You have to contact Woocommerce support.

Regards,
Eva Kemp.

#121247 Copied
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