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Products Categories problem - by Soapmarine

This topic has 6 replies, 2 voices, and was last updated 8 years, 6 months ago ago by Eva Kemp

Soapmarine

Participant

May 12, 2016 at 22:29

Hi,

I have several products in different categories and my site is multi-language.

I have moved all my products in one category for EN language and FR language.

When I go in Product Categories for the EN language everything is fine, in front of the ‘count’ colum, I have zero.

But when I switch in FR language, in my old catrgories I have some numbers in front of my old categories. Normally, I have to have “zero”.

And when I go in my website, and I click on my old category, I have this message “No products were found”…

Could you please tell me how to fix this issue ?

Thanks

Please, contact administrator
for this information.

#125575 Copied Theme version: 3.0 WooCommerce version: 2.5.5

5 Answers

Eva Kemp

Support staff

May 13, 2016 at 10:02

Hello,

As I see you’ve added Product Categories element to the Shop page http://storage6.static.itmages.com/i/16/0513/h_1463130039_3287913_20f7a0598e.jpeg and these categories are shown http://storage2.static.itmages.com/i/16/0513/h_1463130082_1686960_fbea5d50c0.jpeg .
If you don’t want them, remove the element from the page.

Regards,
Eva Kemp.

#125653 Copied

Soapmarine

Participant

May 13, 2016 at 10:21

Hello,

Yes I have product categories in the shop page, but these product categories display only when I have product in these categories right?

See below screenshots from my admin panel (products -> categories)

As you can see in the french screenshot, the system counts several products in categories however I don’t have any products anymore in these categories except “derniere chance”

Regards,
Richard

#125658 Copied Theme version: 3.0

Eva Kemp

Support staff

May 13, 2016 at 12:04

Hello,

As I see you have products for those categories in French version:
http://storage7.static.itmages.com/i/16/0513/h_1463136656_4351809_c2e3f3c652.jpeg that’s why they are shown on French site version.

Products aren’t displayed in this categories because they are moved to trash http://storage9.static.itmages.com/i/16/0513/h_1463137402_4699636_71feef4bff.jpeg .
Clear the trash and check French Shop page after that.

Regards,
Eva Kemp.

#125681 Copied

Soapmarine

Participant

May 13, 2016 at 13:21

Hello,

that’s! I have cleared the trash and now it’s fine. It is very strange because for my english products I don’t need to clear.

Could you please tell me which user are you using to connect to the admin panel ?

thanks!

#125695 Copied

Eva Kemp

Support staff

May 13, 2016 at 16:19

Hello,

I used “claudia” user, the one you provided in previous topics.

Regards,
Eva Kemp.

#125726 Copied
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