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Theme Options Not Saving - by cespranger

This topic has 12 replies, 3 voices, and was last updated 8 years, 6 months ago ago by Jack Richardson

cespranger

Participant

May 15, 2016 at 23:03

I’m having troubles getting any of the theme options to save. This is a new problem and I haven’t downloaded any new plug-ins. I will make a change, click ‘save changes’ and it says options saved but they don’t take effect and when I go back to the tab where I made changes they’re back to the old settings.

#125835 Copied Theme version: current WooCommerce version: current

11 Answers

Jack Richardson

Support staff

May 16, 2016 at 08:34

Hello,

Please provide us with WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#125873 Copied

cespranger

Participant

May 16, 2016 at 14:09

I also can’t get the widgets in the footer to work/save. I tried adding empty text boxes to them and they stay the way they are

#125968 Copied

Jack Richardson

Support staff

May 16, 2016 at 14:26

Hello,

Please provide us with WP Dashboard and FTP credentials in private content.

Best regards,
Jack Richardson.

#125976 Copied

cespranger

Participant

May 16, 2016 at 14:42

Sorry, i sent the website info in the private part, i’ll resend.

Please, contact administrator
for this information.

#125988 Copied

Eva Kemp

Support staff

May 16, 2016 at 16:06

Hello,

Have you made any changes in the theme files?
May we reupload them?

Regards,
Eva Kemp.

#126010 Copied

cespranger

Participant

May 16, 2016 at 16:24

I have not, yes you may

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Jack Richardson

Support staff

May 17, 2016 at 09:31

Hello,

Please ask your hosting provider support to increase PHP Max Input Vars value to 5000. After that check Theme Options.

Best regards,
Jack Richardson.

#126119 Copied

cespranger

Participant

May 17, 2016 at 16:06

They said I have to create a custom file myself to increase it. Not sure that’s something I can do 🙁

#126203 Copied

Jack Richardson

Support staff

May 17, 2016 at 17:46

Hello,

You’d better ask them for instruction what file exactly you need to create and what code to write.

Best regards,
Jack Richardson.

#126210 Copied

cespranger

Participant

May 17, 2016 at 19:39

I got it updated. It’s saving some of my settings but my widgets still default back with nothing in them

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Jack Richardson

Support staff

May 18, 2016 at 15:55

Hello,

As I see the mentioned PHP value is still 1000 as show on the screenshot http://prntscr.com/b5jl2v. You need to increase it to 5000 and after check Theme Options saving.

Best regards,
Jack Richardson.

#126395 Copied
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