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VC composer not allowing edit/change images on demo content for Woopress theme

This topic has 14 replies, 4 voices, and was last updated 8 years, 6 months ago ago by Jack Richardson

  • Avatar: mynaturalhairextensions
    Nikki
    Participant
    May 26, 2016 at 17:40

    The VC is not allowing me to edit or change any images that are part of the demo content. I have the latest update installed. I can not change any of the homepage images or images on the carousal. Any idea of what may be the issue?

    Thank you for your assistance.

    #127322 Copied Theme version: bags WooCommerce version: woopress
    13 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    May 26, 2016 at 18:02

    Hello,

    Please provide us with FTP and wp-admin credentials in Private Content.

    Regards,
    Eva Kemp.

    #127324 Copied
    Avatar: mynaturalhairextensions
    Nikki
    Participant
    May 27, 2016 at 00:02

    okay. I have added it.

    Please, contact administrator
    for this information.
    #127349 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 27, 2016 at 07:55

    Hello,

    Please provide WP Dashboard credentials too.

    Best regards,
    Jack Richardson.

    #127357 Copied
    Avatar: mynaturalhairextensions
    Nikki
    Participant
    May 27, 2016 at 15:33

    okay everything is there. is there anything else?

    Please, contact administrator
    for this information.
    #127400 Copied
    Avatar: Robert Hall
    Robert Hall
    Support staff
    May 27, 2016 at 15:56

    Hello,

    You’re using old theme version. Please update.

    Also the tabs element is outdated element (http://prntscr.com/b4zv2g). You should recreate them with new one (http://prnt.sc/b53w3m) and all other content on page will be shown.

    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.

    Here is video tutorial how to update theme.
    https://www.youtube.com/watch?v=KdWESIIPU1k
    (it’s for Legenda theme but the process is the same).

    Regards,
    Robert Hall

    #127402 Copied
    Avatar: mynaturalhairextensions
    Nikki
    Participant
    May 28, 2016 at 07:59

    Thank you for the information.

    Please, contact administrator
    for this information.
    #127422 Copied
    Avatar: Robert Hall
    Robert Hall
    Support staff
    May 28, 2016 at 08:34

    Hello,

    Please make full backup of the site and we’ll update theme for you.

    Regards,
    Robert Hall

    #127423 Copied
    Avatar: mynaturalhairextensions
    Nikki
    Participant
    May 28, 2016 at 09:50

    okay. the backup just finished. Thank you

    #127428 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 30, 2016 at 08:15

    Hello,

    I’ve updated the theme and as I see VC editor is working fine:
    http://storage5.static.itmages.com/i/16/0530/h_1464592494_5899637_9ff4578ec8.jpeg

    Clear browser cache and check.

    Best regards,
    Jack Richardson.

    #127485 Copied
    Avatar: mynaturalhairextensions
    Nikki
    Participant
    May 30, 2016 at 21:54

    I was able to get the home page images to change before you did the update. The tabs are still out of date (old version) and I still can not change the images on the carousal which is the scrolling image at the top on the “FAQ” page and the “About us”. No issue has been fixed yet. I still have the same problems.

    Can you please just look to see what i am talking about so you can see the error. Maybe if you try to change the image on the top of the page you will see what i mean. It is the roller coaster image.

    Please, contact administrator
    for this information.
    #127644 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    May 31, 2016 at 08:16

    Hello,

    As for tabs you have to recreate them. Remove the current element and add new Tabs element from VC editor.
    I was able to change the image in About US page. Please check the page
    http://storage7.static.itmages.com/i/16/0531/h_1464679003_8886775_7e607f2eca.jpeg

    Regards,
    Eva Kemp.

    #127673 Copied
    Avatar: mynaturalhairextensions
    Nikki
    Participant
    May 31, 2016 at 14:38

    Thank you.

    #127731 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 31, 2016 at 15:01

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    #127740 Copied
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The issue related to '‘VC composer not allowing edit/change images on demo content for Woopress theme’' has been successfully resolved, and the topic is now closed for further responses

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