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LIVE CHAT ISSUES - by captainsesman - on WordPress WooCommerce support

This topic has 4 replies, 3 voices, and was last updated 8 years, 5 months ago ago by Jack Richardson

captainsesman

Participant

June 1, 2016 at 03:20

Hello I complained about the Live chat offline mode not being stable. I observed that if you open the offline chat form after 6-7 seconds it automatically reloads the page. I was asked to remove the url redirect which i did, and was later adviced to contact the plugin creators for assistance. This morning i got the mail and it reads

“Hello,

Thank you for contacting Screets.

We only provide premium support for our customers who have valid license from CodeCanyon. I suggest you to contact with theme author or asking help WordPress community to fix the issue.

I apologize we could not be of more direct assistance to you. Please let us know if you have other questions we can assist with.

Regards, Screets.

————————————

You can view and reply to the message at http://codecanyon.net/item/wordpress-live-chat-plugin/3952877/comments?page=52&filter=all#comment_13367268

Do not reply to this email.

Regards,

Envato Market Team

Psst! Remember – this is not a marketing email. Since you have an Envato Account, we want to keep you informed a

Please is they anyway around this issue, as the essence of the Live Chat will be defeated if this cant be resolved

#127809 Copied Theme version: Royal egine

3 Answers

Eva Kemp

Support staff

June 1, 2016 at 09:08

Hello,

Does the issue persists with default WordPress theme? Please activate Twenty Sixteen theme and check it.
Let us know the result.

Regards,
Eva Kemp.

#127847 Copied

captainsesman

Participant

June 1, 2016 at 12:25

I activated the twenty sixteen theme, and i am experiencing the same issue. Please kindly assist.
Regards

#127898 Copied

Jack Richardson

Support staff

June 1, 2016 at 13:41

Hello,

According as to our company politics so to other developers on ThemeForest we don’t provide extending support or bugs fixes for 3rd-party plugins, even if they’re included in our theme. We can help you with different questions if a problem appears only with our theme. But if a problem persists with default WordPress theme and you need the plugin support you should buy a license and contact to their support team.

Thank you for understanding.

Best regards,
Jack Richardson.

#127918 Copied
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