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Missing product images - by onestop - on WordPress WooCommerce support

This topic has 9 replies, 3 voices, and was last updated 10 years, 3 months ago ago by Eva Kemp

onestop

Participant

August 18, 2014 at 07:12
The theme is not showing some product images not sure why, i switch the default WP theme they show just not in this theme.. i can see the images in the admin product details just not the frontend pages!
```
    <a itemprop="image" href="https://www.onestopdive.com/dev/wp-content/uploads/2013/06/ISJT30H-ISJT40H.jpg" id="zoom1" class="zoom" title="ISJT30H-ISJT40H" style="cursor: default;">
                <img class="attachment-shop_single wp-post-image" src="https://www.onestopdive.com/dev/wp-content/uploads/2013/06/" alt="Single Tank Systems w/Basic Harness">
            </a>
```
Link to site here (under a dev folder from main site).
http://www.onestopdive.com/dev/?product_cat=bcds

please can you help?

Please, contact administrator
for this information.
#12785 Copied
8 Answers
Robert Hall

Support staff

August 18, 2014 at 07:29
Hello,

Try use this code. If that doesn’t work then provide us with a screenshot where image may stay.
```
<a itemprop="image" href="https://www.onestopdive.com/dev/wp-content/uploads/2013/06/ISJT30H-ISJT40H.jpg" id="zoom1" class="zoom" title="ISJT30H-ISJT40H" style="cursor: default;">
<img class="attachment-shop_single wp-post-image" src="https://www.onestopdive.com/dev/wp-content/uploads/2013/06/ISJT30H-ISJT40H.jpg" alt="Single Tank Systems w/Basic Harness"></a>
```
Regards,
Robert Hall.
#12787 Copied
onestop

Participant

August 18, 2014 at 08:12

Hi Robert, thanks for the quick reply, but the html code iv given you was just copied from the inspector from one of the missing images..

if you look at the link i give, you will see which images are missing.
http://www.onestopdive.com/dev/?product_cat=bcds

its defo theme related as when i switched to default theme “Twenty Fourteen” all images show.

please take another look thanks

#12793 Copied

onestop

Participant

August 18, 2014 at 08:27

Please see FTP details.

Please, contact administrator
for this information.

#12798 Copied

Eva Kemp

Support staff

August 18, 2014 at 10:34

Hello,

The credentials for FTP are incorrect. Please check them.
Also try to change permissions to 777 for the folder “uploads” in /dev/wp-content directory.

Regards,
Eva Kemp.

#12809 Copied

onestop

Participant

August 18, 2014 at 10:55

Sorry try again with the below details.
iv also changed ‘uploads’ to 777

Please, contact administrator
for this information.

#12810 Copied

Eva Kemp

Support staff

August 18, 2014 at 11:17

Hello,

As I see in admin panel when trying to add some images for the products there is such path to the images folder: onestopdive.com/wp-content/uploads/2014/08/, not onestopdive.com/dev/wp-content
So we recommend you to reupload your images in the Media section of wp-admin panel.
Also when you changed permissions for the uploads folder the gallery images have started showing http://www.onestopdive.com/dev/?product=alpha-bcd . You just need upload main image for this product.

Regards,
Eva Kemp.

#12811 Copied

onestop

Participant

August 18, 2014 at 11:49

Hi Eva, thanks yeah iv noticed they have started to show now! thanks for your help

#12815 Copied

Eva Kemp

Support staff

August 18, 2014 at 12:45

Hello,

You’re welcome.

Regards,
Eva Kemp.

#12826 Copied
Tagged: images, missing, product, themes, woocommerce, wordpress
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