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Images not loading / similiar products - by mleihs

This topic has 34 replies, 5 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

mleihs

Participant

June 6, 2016 at 14:04

Hi,

please check e.g. this page [1] (or other product pages).

On most product pages one or more images won’t load. It looks like this now. The product has a product image assigned, though.

-> http://imgur.com/XU8mMEB

Do you know what’s happening here?

Best regards

Please, contact administrator
for this information.

#128543 Copied

33 Answers

Eva Kemp

Support staff

June 6, 2016 at 15:58

Hello,

The images are loading after a second when you scroll the slider.
I don’t see any problems. Products images are loading fine.

Regards,
Eva Kemp.

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mleihs

Participant

June 6, 2016 at 16:05

Hi,

Please try [1] or [2] and press refresh a few time. It doesn’t always fail but it fails quite often.

Best regards

Please, contact administrator
for this information.

#128576 Copied

Jack Richardson

Support staff

June 7, 2016 at 08:05

Hello,

Please provide FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

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mleihs

Participant

June 7, 2016 at 09:33

Sure!

Please, contact administrator
for this information.

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Eva Kemp

Support staff

June 7, 2016 at 10:52

Hello,

We recommend you to update the theme to 3.0.1 version.
Before starting update you need create a back up of the site and database.

After that check your product pages.

Regards,
Eva Kemp.

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mleihs

Participant

June 7, 2016 at 10:59

Hi,

I can’t update to the new version atm. It needs to work with the currently active version.

Best regards

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mleihs

Participant

June 8, 2016 at 11:18

— push —

Sry, I need to solve this. The installed version of Legenda is ~two months old. This should be working.

Please advise!

Best regards

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Jack Richardson

Support staff

June 8, 2016 at 13:30

Hello,

When activated parent theme the images are loading properly.
You need check your modifications in the child theme.

Best regards,
Jack Richardson.

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mleihs

Participant

June 8, 2016 at 16:36

Hi,

mh. That’s weird… the only css mod that should be active down here is related to out-of-stock items but excluding this snippet

.items-slider .slider .slide-item .outofstock {
display: none;
}

seems to solve the problem.

It was recommended here.

Edit: The explanation seems quite fitting, because if one uses the right arrow to scroll in the next product the image appears. At my testing scenario two out-of-stock items were hidden and two non-out-of-stock images weren’t loading as they should.

-> Maybe Eva’s fix disturbs the image loading logic?

Would you kindly check this on your side?

Thanks again!

Best regards

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Jack Richardson

Support staff

June 8, 2016 at 17:44

Hello,

In this case you can hide out of stock items from products page with the setting “Hide out of stock items from the catalog” in Woocommerce > Settings > Products > Inventory.

Best regards,
Jack Richardson.

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mleihs

Participant

June 8, 2016 at 18:54

Hi,

mh, that won’t work. They should be visible in the standard WooCommerce catalog. They just shouldn’t be visible in the recommendation section.

-> It does make sense to keep products in the catalog that aren’t available for sale atm… so that people can find them when they look/google for them. Think of a portfolio… but not everything is available atm.

-> It does not make sense to recommend products that are not ready to be sold atm. In this case you want to show the visitors other products they can actually buy.

Thanks again for taking care!

Best regards

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Jack Richardson

Support staff

June 9, 2016 at 10:04

Hello,

In this case it requires additional customization in php files. If you wish you can order it via this form https://www.8theme.com/customization-services/ and our developers will help you.

Best regards,
Jack Richardson.

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mleihs

Participant

June 9, 2016 at 21:24

Hi,

ok. Would that fix/feature be included in the next upgrade then?

I don’t like custom fixes because one has to care about it at each update.

Best regards

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Jack Richardson

Support staff

June 10, 2016 at 08:12

Hello,

This should be discussed with the developers.
We can forward the query to them for discussion.

Best regards,
Jack Richardson.

#129147 Copied

mleihs

Participant

June 14, 2016 at 09:37

Hi,

yes. Please do that.

There should be a checkbox at the backend somewhere, saying something like this:

[x] Just show products that are in stock at similiar/recommended products.

It think it’s a logic default behaviour to not recommend products that aren’t available but anyway.

Please let me know how much the checkbox + filter would cost.

Thanks you!

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Jack Richardson

Support staff

June 14, 2016 at 11:02

Hello,

Please contact our customization service https://www.8theme.com/customization-services/ . They will provide you with more information.

Thank you.
Best regards,
Jack Richardson.

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mleihs

Participant

June 15, 2016 at 16:56

Hi,

I talked to them. They have no time for this now but will discuss adding the feature/fix to next update.

Best regards

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Eva Kemp

Support staff

June 15, 2016 at 17:43

Hello,

Unfortunately you have to wait for the theme update.

Please take our apologies.

Regards,
Eva Kemp.

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mleihs

Participant

June 17, 2016 at 17:05

Hi Eva,

ok. Thanks for the feedback. I’m looking forward to this!

Best regards

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Jack Richardson

Support staff

June 17, 2016 at 18:04

Hello,

You are welcome.

Best regards,
Jack Richardson.

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mleihs

Participant

March 17, 2017 at 18:44

Hi,

did the fix made it into the last update?

Best regards

Matthias

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mleihs

Participant

March 21, 2017 at 11:30

?

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Jack Richardson

Support staff

March 21, 2017 at 15:22

Hello,

Please take our apologies for delay.
Unfortunately the fix with out of stock products in slider hasn’t been added due to more priority tasks in the current theme update. Our developer team will add the mentioned fix in one of the next updates.
Thank you for understanding.

Regards,
Jack Richardson.

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mleihs

Participant

March 23, 2017 at 20:23

Hi Jack,

thanks for the reply.

“Our developer team will add the mentioned fix in one of the next updates.”

Mh.

Ok. Would you please make sure that this will be included in the next update?

Best regards

#157748 Copied

Jack Richardson

Support staff

March 24, 2017 at 10:31

Hello,

This request is added in the theme improvement task list, so I hope the fix will be included in the next update. Thank you for understanding.

Regards,
Jack Richardson.

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mleihs

Participant

March 31, 2017 at 08:36

Thanks for the update!

Best regards

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Jack Richardson

Support staff

March 31, 2017 at 09:52

Hello,

You are welcome.

Regards,
Jack Richardson.

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mleihs

Participant

July 15, 2017 at 16:19

Hi,

did the fix made it into the current update?

If not… is this still on the table? As I said, recommending products that are out of stock doesn’t really make sense.

Best regards

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Laranz

Participant

July 17, 2017 at 01:34

Hi @mleihs,

In that case use this related.php http://take.ms/d5nZ2 in the /woocommerce/single-product/realted.php either in your child theme or parent theme. I suggest using Child theme for code edits. You can edit the loop like I did in the related.php for up-sells.php too.

Let us know,

Thanks,
laranz.

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