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Sorry, there has been an error. The file does not exist, please try again.

This topic has 15 replies, 2 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp

  • Avatar: daniel50409
    daniel50409
    Participant
    June 22, 2016 at 10:12

    I have this message, when I set up one of the dummy content

    Sorry, there has been an error.
    The file does not exist, please try again.

    What should I do?
    Thank you

    Please, contact administrator
    for this information.
    #130585 Copied Theme version: 1.6 WooCommerce version: 2.6.1
    14 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    June 22, 2016 at 11:34

    Hello,

    Please provide FTP and wp-admin panel credentials.
    Also specify what template you’re trying to install.

    Regards,
    Eva Kemp.

    #130614 Copied
    Avatar: daniel50409
    daniel50409
    Participant
    June 23, 2016 at 06:07

    I’m trying to install Classico theme.

    Thank you.

    Please, contact administrator
    for this information.
    #130755 Copied Theme version: classico v1.6 WooCommerce version: 2.6.1
    Avatar: daniel50409
    daniel50409
    Participant
    June 23, 2016 at 06:10

    This is the admin credential for the web.
    Thank you.

    Please, contact administrator
    for this information.
    #130756 Copied Theme version: classico v1.6 WooCommerce version: 2.6.1
    Avatar: Eva
    Eva Kemp
    Support staff
    June 23, 2016 at 09:08

    Hello,

    I’ve imported demo data.
    Please check the site now.

    Regards,
    Eva Kemp.

    #130795 Copied
    Avatar: daniel50409
    daniel50409
    Participant
    June 23, 2016 at 11:04

    Ah thank you Eva, I can see the demo page already here.

    But, why it always appear this message when I try to change the theme variant7?

    And when I try to switch to any variant via customize menu, it change in customize but when I open the sites, it still the same. Nothing change.

    Also, Can I have the variant2 demo (julia) and Variant15 demo (Eva)?
    Thank you

    Please, contact administrator
    for this information.
    #130817 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    June 23, 2016 at 11:52

    Hello,

    Your FTP credentials are incorrect.
    Please check them and provide correct FTP details.

    Regards,
    Eva Kemp.

    #130828 Copied
    Avatar: daniel50409
    daniel50409
    Participant
    June 23, 2016 at 12:31

    Sorry, the right one is this

    Please, contact administrator
    for this information.
    #130843 Copied Theme version: classico v1.6 WooCommerce version: 2.6.1
    Avatar: Eva
    Eva Kemp
    Support staff
    June 23, 2016 at 17:51

    Hello,

    I’ve installed variant2 demo (julia) and Variant15 demo (Eva), but Essential Grid file for “Julia” can’t be imported, even with default WordPress theme.
    Did you install WordPress via control panel of your hosting provider?
    Such problem was present for another customer (you can read here https://www.8theme.com/topic/demo-content-not-import/ ).

    Try to reupload WordPress files manually via FTP.

    Regards,
    Eva Kemp.

    #130883 Copied
    Avatar: daniel50409
    daniel50409
    Participant
    June 23, 2016 at 18:31

    Hello Eva,

    I just update the wordpress by remove the wp-admin & wp-includes, and etc written on this instruction:
    https://codex.wordpress.org/Updating_WordPress

    But it still doesn’t work, should I remove all of this by uninstalling from softaculous and upload the wordpress manually from FTP?

    Thank you

    #130896 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    June 24, 2016 at 12:42

    Hello,

    We recommend you to install WordPress manually and then proceed with theme installation from scratch.

    Regards,
    Eva Kemp.

    #130986 Copied
    Avatar: daniel50409
    daniel50409
    Participant
    June 25, 2016 at 09:34

    Hello Eva,

    I’ve done a clean installation from scratch, manually from FTP.
    But still I got same problem.

    #131071 Copied Theme version: classico v1.6 WooCommerce version: 2.6.1
    Avatar: Eva
    Eva Kemp
    Support staff
    June 27, 2016 at 10:57

    Hello,

    I’ve imported “Julia” template and Ess. Grid file.
    Please check your home page now.

    Regards,
    Eva Kemp.

    #131192 Copied
    Avatar: daniel50409
    daniel50409
    Participant
    June 28, 2016 at 11:08

    Yap!
    I can see everything beautifully set here.

    Thank you Eva 🙂

    #131394 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    June 28, 2016 at 11:38

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #131410 Copied
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The issue related to '‘Sorry, there has been an error. The file does not exist, please try again.’' has been successfully resolved, and the topic is now closed for further responses

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