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LIVE CHAT ISSUES - by captainsesman - on WordPress WooCommerce support

This topic has 14 replies, 3 voices, and was last updated 8 years, 4 months ago ago by Jack Richardson

captainsesman

Participant

June 29, 2016 at 05:13

Hello Team,

I have updated the Live chat Plugin and things went messy. Please i was told to add this
<?php wp_footer(); ?> inside the body of my theme, which i did but nothing worked.

Please kindly assist as this has messed up my site.

Also the theme is giving me some error message which i have updated the theme severally but to no avail. “Your theme (Royal Child) contains outdated copies of some WooCommerce template files”
Please kindly assist

#131521 Copied Theme version: Royal egine

13 Answers

captainsesman

Participant

June 29, 2016 at 05:16

Also Footer social media icon seem not to appear bright as the images are in their natural feel.
Please kindly help with that as well

#131522 Copied

Jack Richardson

Support staff

June 29, 2016 at 07:39

Hello,

As I see you didn’t configured chat settings http://prntscr.com/bmgfku .
Please set the options.

Please clarify how you want to display social icons in footer.

Best regards,
Jack Richardson.

#131536 Copied

captainsesman

Participant

June 29, 2016 at 10:52

Looks like the issue i had just disappeared but its ok, If you look at my footer you will see the facebook Icon and Twitter Icon and LinkIn symbol which appear not to be visiblie. Where as the images are clear outside the footer.
I hope this makes sense.

#131632 Copied

captainsesman

Participant

June 29, 2016 at 10:53

And You Did not assist regarding the Child theme issue i raised. is there anyway you could help?

#131633 Copied

Eva Kemp

Support staff

June 29, 2016 at 11:22

Hello,

You shouldn’t worry about outdated files notice.
We edited Woocommerce files in wp-content/themes/royal/woocommerce directory and old version may be written in those files. But, please don’t worry, as the original version is written in wp-content/plugins/woocommerce/templates directory.
So you can hide this message.

The “ln” letters inside the circle are transparent and background color of footer overlays it. If you change footer background color to lighter you’ll see linkedin icon, or edit your linkedin image and make “ln” letters white and not transparent.

Regards,
Eva Kemp.

#131643 Copied

captainsesman

Participant

June 30, 2016 at 00:12

Ok Thank You very much, I have configured the live chat but i need some help as to making the form send offline mails. I also want to know what the Pushover notifications those. Thanks

#131792 Copied

Jack Richardson

Support staff

June 30, 2016 at 08:26

Hello,

i need some help as to making the form send offline mails.

Please clarify what kind of help you need regarding offline messages?

As for Pushover it’s app to receive notifications from the plugin http://prntscr.com/bmxdb2

Best regards,
Jack Richardson.

#131822 Copied

captainsesman

Participant

June 30, 2016 at 14:05

The whole issue is my live chat is not working. Please if you can help i will be very grateful

#131918 Copied

Eva Kemp

Support staff

June 30, 2016 at 16:11

Hello,

There is error in Live Chat settings.
You need go to Auth > Sign-in Methods in your Firebase console.
Enable both “Email/password” and “Anonymous” methods.

After that check the chat plugin.

Regards,
Eva Kemp.

#131966 Copied

captainsesman

Participant

June 30, 2016 at 18:23

please i have done all you have asked me to but its still giving me errors.
error

Please, contact administrator
for this information.

#131986 Copied

Jack Richardson

Support staff

July 1, 2016 at 09:31

Hello,

Try to use SMTP instead of PHP mail https://wordpress.org/plugins/easy-wp-smtp/ and try to send email after that.

Best regards,
Jack Richardson.

#132064 Copied

captainsesman

Participant

July 1, 2016 at 11:40

Please i am lost here now. I had issues with my contact page sometime ago which i was asked to install an smtp which i already have and its working fine. Now i have being asked again to download and install another SMTP plugin. please cant smtp plugin that i have being using do the job for both live and contact page will i have to download this EASY SMTP Plugin? Please i need clarification and assistance, the first live chat worked just fine this another issue now. The issue here is even the operators panel is not working. Please kindly help

#132098 Copied

Jack Richardson

Support staff

July 1, 2016 at 12:13

Hello,

Sorry, but this is related to Screets Chat update.
You may revert back to older plugin version if you didn’t have issues with it in past.
Also as I see operators panel is working fine when some visitor is online http://prntscr.com/bnfstx .

BTW try to use gmail address in chat settings instead of your website one.

Best regards,
Jack Richardson.

#132103 Copied
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