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Woocommerce/Woopress and no download products link

This topic has 4 replies, 2 voices, and was last updated 8 years, 4 months ago ago by Eva Kemp

Kireaki

Participant

July 11, 2016 at 09:12

Hello, I don’t know is this theme problem but it started when I updated theme

My site is using woocommerce and I sell virtual/download products, before updating your theme customer would get email with download link, and they could see links on My account page, now they don’t get email with download links just email that order is complited.
My Account page http://prntscr.com/brensm
And Woocommerce order page in admin area is empty, all orders I had before are now empt with no dowload permission links and I can’t edit them cause I get this http://prntscr.com/breodr

I will post this also on woocommerce forum cause it’s a big problem now cause I have to be aware all the time that customer can’t download anything without me sending manual link for download

Help please if you can.

#133105 Copied

3 Answers

Eva Kemp

Support staff

July 11, 2016 at 11:15

Hello,

Try to delete “woocommerce” folder in the directory wp-content/themes/woopress/ and reupload it from a new theme package.
Also check if the same issue persists with default Woocommerce theme Storefront https://woocommerce.com/storefront/ (if it persists there too, then this problem is related to Woocommerce plugin).

Regards,
Eva Kemp.

#133125 Copied

Kireaki

Participant

July 11, 2016 at 11:41

Tnx a lot for your help, I’ve deleted and uploaded woocommerce again and it’s working now, tnx again for your help.

#133132 Copied

Eva Kemp

Support staff

July 11, 2016 at 14:57

Hello,

You’re welcome.

Regards,
Eva Kemp.

#133169 Copied
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Woocommerce/Woopress and no download products link

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