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It leads empty page when I click the sub-link under "My Account" on top bar.

This topic has 8 replies, 3 voices, and was last updated 8 years, 4 months ago ago by Olga Barlow

  • Avatar: vyu0122
    vyu0122
    Participant
    July 13, 2016 at 09:47

    Hello,

    It leads empty page when I click the sub-link under “My Account” on top bar.
    ex. I clicked on ‘oreders’ under “My Account” on top bar and it shows no page found.
    Would you help to fix it for me?

    Thanks,
    Vincent

    Please, contact administrator
    for this information.
    #133392 Copied
    7 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 13, 2016 at 16:59

    Hello,

    You did not enable registration in WooCommerce settings and we can’t check My Account page. Please, first of all, check if you created My Account page and set it in WooCommerce > Settings > My Account. If there everything is fine but you still have a problem, provide admin panel access, because can’t check the problem without it.

    Regards

    #133460 Copied
    Avatar: vyu0122
    vyu0122
    Participant
    July 14, 2016 at 02:05

    I put Admin access confidential in Private Content.
    Please check it for me, thanks.

    Please, contact administrator
    for this information.
    #133508 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 14, 2016 at 10:31

    Hello,

    Thank you. We’ll fix this bug in next theme update. It will be available tomorrow.

    Regards

    #133575 Copied
    Avatar: vyu0122
    vyu0122
    Participant
    July 15, 2016 at 01:30

    Thanks for your support.

    #133698 Copied
    Avatar: 8theme
    8theme
    Support staff
    July 15, 2016 at 08:19

    You are welcome.

    #133720 Copied
    Avatar: vyu0122
    vyu0122
    Participant
    July 16, 2016 at 07:26

    Hello,

    I updated theme to 1.4 but it still leads to empty page.
    Do I need to wait for next version?

    Thanks,
    Vincent

    Please, contact administrator
    for this information.
    #133823 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 17, 2016 at 13:29

    Hello,
    Yes, wait, please, update 1.5. Fix for your problem will be included in that update.

    Regards

    #133862 Copied
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The issue related to '‘It leads empty page when I click the sub-link under "My Account" on top bar.’' has been successfully resolved, and the topic is now closed for further responses

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