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Visual composer – white on white and the toolbar is missing

This topic has 21 replies, 4 voices, and was last updated 10 years, 1 months ago ago by Eva Kemp

Imbera-Support

Participant

August 25, 2014 at 06:36

Hi!

We have a problem with the visual composer. The text is white on white and the toolbar is gone. I works fine with the classic editor, but not with the visual composer.

If i try to open a textblock with visual composer the text is white on white and no toolbar. I’ve changed the color to black in the css file, but I would like to get the toolbar back.

#13420 Copied

20 Answers

Robert Hall

Support staff

August 25, 2014 at 06:53

Hello,

Please provide us with link to the wp-admin access in Private Content.

Regards,
Robert Hall.

#13421 Copied

Imbera-Support

Participant

August 25, 2014 at 06:58

Okay

Please, contact administrator
for this information.

#13422 Copied

Eva Kemp

Support staff

August 25, 2014 at 13:15

Hello,

You’re using old theme version and there is a bug in the theme with Visual Composer. You must update Legenda to 2.3 version as described in our documentation:
https://www.8theme.com/demo/docs/legenda/index.html#!/upgrade

We separated VC as a plugin and you need install it after the theme update.
So please read carefully our instruction.
Thank you.

Regards,
Eva Kemp.

#13459 Copied

andheg

Participant

October 21, 2014 at 11:31

Hi, I am having the same problem except everything is gone. I can’t do any kind of editing.

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Eva Kemp

Support staff

October 21, 2014 at 12:14

Hello @andheg,

What theme version are you using? Is it older than 2.2 version?
Please provide us with wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#20758 Copied

andheg

Participant

October 21, 2014 at 13:07

ok

Please, contact administrator
for this information.

#20773 Copied

andheg

Participant

October 21, 2014 at 13:08

website

Please, contact administrator
for this information.

#20774 Copied

andheg

Participant

October 21, 2014 at 13:15

I have version: Legenda 2.4.1

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Eva Kemp

Support staff

October 21, 2014 at 16:02

Hello @andheg,

The FTP client is FileZilla. You can download it here: https://filezilla-project.org/download.php
Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#20826 Copied

andheg

Participant

October 21, 2014 at 16:40

Sure, my credentials are below. Thanks for the help.

Please, contact administrator
for this information.

#20842 Copied

Eva Kemp

Support staff

October 21, 2014 at 19:43

Hello,

Sorry but the credentials for FTP are incorrect.
Please provide us with the correct ones.

Thank you.
Regards,
Eva Kemp.

#20885 Copied

andheg

Participant

October 22, 2014 at 06:53

Got the credentials from GoDaddy now. They should be correct.

Please, contact administrator
for this information.

#20926 Copied

Eva Kemp

Support staff

October 22, 2014 at 12:38

Hello,

Sorry, but still there is an error:
Response: 530 User cannot log in.
Error: Critical error
Error: Could not connect to server

Please check the login details from your side.
Does they work?

Thank you.
Regards,
Eva Kemp.

#20978 Copied

andheg

Participant

October 22, 2014 at 13:19

Hi, thank you. Have a look at this

Please, contact administrator
for this information.

#20998 Copied

Eva Kemp

Support staff

October 22, 2014 at 19:03

Hello @andheg,

Your site is working fine now.
Are you still experiencing any problems?
Please specify.

Thank you.
Regards,
Eva Kemp.

#21110 Copied

andheg

Participant

October 22, 2014 at 20:43

It still isn’t working. The visual composer (VC) is back, but all my past work is in white on white text above it, and I don’t know how to integrate new work with the white text… Have a look at “home” for example. The VC is at the original starting point, and there is lots of white code above it. Previously VC was at the top of the page.

#21152 Copied

andheg

Participant

October 22, 2014 at 20:46

The VC only seems to appear on certain pages. At “about us” there is no editor at all apart from the white text

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Eva Kemp

Support staff

October 22, 2014 at 21:08

Hello,

With the provided credentials for FTP I was able to log in to your Godaddy account, but we need access to your FTP account to be able to connect to it using FTP client.
Those details don’t work.
Could you please specify how you connect to FTP account, what FTP client you use and the correct login details.

Thank you.
Regards,
Eva Kemp.

#21162 Copied

andheg

Participant

October 24, 2014 at 09:08

Hi, okay. Have just spoken with GoDaddy and double checked everything. Hadn’t activated a password. Sending you the new details. Thank you for the help

Please, contact administrator
for this information.

#21474 Copied

Eva Kemp

Support staff

October 24, 2014 at 13:26

Hello,

I’ve checked this issue with default WordPress theme and it persists there too.
We recommend you to create a back up of the files and database and reinstall WordPress.

Thank you.
Regards,
Eva Kemp.

#21529 Copied
Tagged: missing, templates, toolbar, visual composer, white on white, woocommerce, wordpress
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Visual composer – white on white and the toolbar is missing

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