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Visual composer not working - by ljesha - on WordPress WooCommerce support

This topic has 4 replies, 3 voices, and was last updated 8 years, 4 months ago ago by Jack Richardson

ljesha

Participant

July 25, 2016 at 07:06

Visual composer not working suddenly.
All details in private.

Please, contact administrator
for this information.

#134511 Copied Theme version: 2.8 WooCommerce version: 2.6.2

3 Answers

Eva Kemp

Support staff

July 25, 2016 at 09:00

Hello,

As I see VC is working fine:
http://storage6.static.itmages.com/i/16/0725/h_1469433604_5779043_f38f07cca6.png

Please clarify the issue with more details.

Regards,
Eva Kemp.

#134534 Copied

ljesha

Participant

July 27, 2016 at 07:49

Ok, so when I go to either page or post and want to put in a vc element, I go to add element and the element grid shows but I can’t choose any because mouse click does nothing, the grid just stays until I close it.
Last it was used and it worked was around april, may. I tried reinstalling older version of the theme and vc but nothing, I guess the updates messed something up.
The same thing on another computer.
Cleared browser cache and all…

#134786 Copied

Jack Richardson

Support staff

July 27, 2016 at 08:34

Hello,

As I see you’re using very old theme version http://storage2.static.itmages.com/i/16/0727/h_1469604807_9186351_4fbe15b60a.png and old Visual Composer version http://storage3.static.itmages.com/i/16/0727/h_1469604864_6436170_5309977043.png .
Update the theme and plugin via FTP. Also update WordPress to the latest version.
Download new plugin archive here https://www.8theme.com/download-plugins/ .

Best regards,
Jack Richardson.

#134794 Copied
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