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Theme update and plugins - by Pav - on WordPress WooCommerce support

This topic has 14 replies, 4 voices, and was last updated 8 years, 3 months ago ago by Robert Hall

Pav

Participant

July 26, 2016 at 11:01

Hello,

I am wondering if you guys do theme upgrades to my website and theme plugin updates, as my website is still running on the original theme version. I would like also to see if it can be put in or on a child theme, the last time i updated myself, i had to restore the website through the web hosting company and they charged me over $150 to do, as it was me that made the error, but updating wordpress to latest version, which didn’t work, as I had to update the theme?

Thanks

Please, contact administrator
for this information.

#134727 Copied

13 Answers

Jack Richardson

Support staff

July 26, 2016 at 11:28

Hello,

We can update the theme and plugins for you.
Create a back up of the files and database, provide FTP and WP Dashboard credentials in private content and we’ll start update process.

Please confirm you have a back up.

Best regards,
Jack Richardson.

#134732 Copied

Pav

Participant

July 27, 2016 at 00:24

Hi Jack,

Thank you, all information is below..

Thanks

Please, contact administrator
for this information.

#134779 Copied

Eva Kemp

Support staff

July 27, 2016 at 08:05

Hello,

What is wp-admin username?

Thank you.
Regards,
Eva Kemp.

#134787 Copied

Pav

Participant

July 27, 2016 at 08:27

Hi Eva,

Sorry

Please, contact administrator
for this information.

#134792 Copied

Jack Richardson

Support staff

July 27, 2016 at 10:19

Hello,

I’ve updated the theme and plugins for you.
Clear browser cache and check your site.

Best regards,
Jack Richardson.

#134813 Copied

Pav

Participant

July 27, 2016 at 10:27

Hello,

and thank you,

my parallax slider is using different image and its not full width, and also noticed my latest customer reviews wording on the homepage have disappeared..

could you please look into for me..

thanks

#134817 Copied

Pav

Participant

July 27, 2016 at 10:48

Hi again,

also when i click on product thumbnails, they don’t line up..different image appears instead of the clicked thumbnail image..

thanks

Please, contact administrator
for this information.

#134827 Copied

Pav

Participant

July 27, 2016 at 11:44

hi again,

it seems maybe the visual composer is not activated..

Thanks

#134831 Copied

Jack Richardson

Support staff

July 27, 2016 at 13:30

Hello,

I’ve set Stretch Row option in the row settings with background image http://storage7.static.itmages.com/i/16/0727/h_1469616720_1474593_43878ee798.png . Check it now.

As I see the title is shown:
http://storage2.static.itmages.com/i/16/0727/h_1469616795_9043217_9407632ec7.png

The issue with images has been fixed.
Clear browser cache and check single product page.

Best regards,
Jack Richardson.

#134846 Copied

Pav

Participant

July 27, 2016 at 13:41

Hi Jack,

Thats great, and thank you so much..

My only issue is still the post section only homepage of Lastest Customer Reviews. the stars show on the homepage, but under the stars, should show our customer names, just like in the reviews tab on the header..this is a huge must for our business, word by mouth is the best form of advertising..Can you please see if you can have it back as it was previously please..

Thanks, you guys are doing a great job..

#134848 Copied

Jack Richardson

Support staff

July 27, 2016 at 20:23

Hello,

I’ve changed the options for the Posts Slider element on your home page as shown on the screenshot http://prntscr.com/byayoq
Please check review block now.

Best regards,
Jack Richardson.

#134874 Copied

Pav

Participant

July 29, 2016 at 09:40

Hi Jack and 8theme team,

Thank you all so so much, it is now running a lot faster and its all up to date..

again the support is brilliant and thank you..

#134984 Copied

Robert Hall

Support staff

July 29, 2016 at 10:00

Hello,

You’re welcome!

Regards,
Robert Hall

#134988 Copied
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