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Checkout Issue - by bryanr18lowe - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 8 years, 3 months ago ago by Robert Hall

bryanr18lowe

Participant

July 26, 2016 at 15:31

Hello,

I hope this message finds you doing very well.

I am experiencing an issue with my checkout process when using the Shipping Multiple Addresses plugin alongside your theme and WooThemes Support for this Plugin says that they have determined that I need to work through theme support here as it’s a javascript error in the theme. Please see the message from woothemes support here:

Hi Bryan,

Thanks for that step-by-step guide; I’ve just actioned that on your website and managed to replicate the same thing.

Upon closer investigation, it seem like there are some Javascript errors that being thrown out by your theme (Screenshot at: http://cld.wthms.co/1fgKi/4dxWUOL7).

Because of those errors, the error appears to lie with WooCommerce when in fact it’s simply displayed visually by WooCommerce so the error lies in the theme.

With this in mind, I’d recommend getting in touch with the developers of that theme for more theme support on this. I would also attach the screenshot I sent through above as well as highlighting the steps they need to take to replicate that on their side.

Based on a quick search, it would seem that the support channel for that theme is available at: https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976/support

Hope it helps.

Regards,
Riaan Knoetze – Support Technician
WooThemes Support

_______________________________________

The steps needed to replicate this issue are as follows:

1. Put two items in the cart
2. Proceed to Checkout
3. Click “Set Addresses”
4. Add an address and save
5. Click Save addresses and continue with the same address assigned to both items in the cart

You will then be back at the checkout screen with the blinking order area.

**Obviously the goal would be for the customer to assign a different address to each item in the cart, however there have been multiple customers that have been tripped up at this because they have accidentally not assigned separate addresses to the items and then they get this JS error with the blinking Checkout screen.

Thank you for any help here.

All the best,

Bryan

Please, contact administrator
for this information.

#134762 Copied WooCommerce version: 2.5.5

7 Answers

Eva Kemp

Support staff

July 26, 2016 at 15:59

Hello,

We don’t provide support for 3rd-party plugins, only basic support is produced on the forum. We recommend you to contact our customization service https://www.8theme.com/customization-services/ and describe the issue providing FTP/WP admin credentials.

Thank you.
Regards,
Eva Kemp.

#134763 Copied

bryanr18lowe

Participant

July 26, 2016 at 16:06

Hi Eva,

It appears this isn’t a 3rd party plugin issue rather a JS error that’s being thrown by the theme.

Does this still fall into customization?

Best,

Bryan

#134765 Copied

Eva Kemp

Support staff

July 26, 2016 at 17:04

Hello,

Shipping Multiple Addresses plugin isn’t included in our theme, so you’re using 3rd-party plugin, we didn’t test it with the theme, and we can’t guarantee its full compatibility.
So please contact our customization service.

Thank you.
Regards,
Eva Kemp.

#134770 Copied

bryanr18lowe

Participant

August 9, 2016 at 14:53

Hi Eva,

Thank you for your help in pointing me to the customizations team. I have been in touch with them and was on a delay in hearing back. I heard back this morning and it something seems a bit off as the initial inquiry was not really looked at before I received an answer. Is there someone that could have a look at my inquiry?

Thank you in advance for any help!

All the best,

Bryan

#136140 Copied

Robert Hall

Support staff

August 10, 2016 at 14:26

Hello,

Unfortunately we don’t provide support for 3rd-party plugins.

Regards,
Robert Hall

#136250 Copied

bryanr18lowe

Participant

August 10, 2016 at 14:31

Robert,

I’m not looking for your support. I was told that I needed to route my questions through your customizations team. I did that. I am simply asking for some follow up as the response I received was not typical of the support/communication that I am used to getting from Eight Theme.

Thank you.

Bryan

#136253 Copied

Robert Hall

Support staff

August 10, 2016 at 14:54

Sorry for misunderstanding.

Our developers will be contacted you by mail. Wait a little.

Regards,
Robert Hall

#136258 Copied
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