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Error with products single page - by Ngo

This topic has 10 replies, 3 voices, and was last updated 8 years, 4 months ago ago by Robert Hall

Ngo

Participant

August 2, 2016 at 05:00

Dear support,
My site is https://anhchien.com
And images viewer on products page were gotten error.
You can check here: https://anhchien.com/in/thiet-ke-in-an/tem-7-mau

#135315 Copied Theme version: 2.7.1 WooCommerce version: 2.6.4

9 Answers

Robert Hall

Support staff

August 2, 2016 at 07:28

Hello,

Please try to enable the ‘Enable slider for gallery images’ option in Theme Options->Single Product Page.

Regards,
Robert Hall

#135320 Copied

Ngo

Participant

August 3, 2016 at 04:27

Dear Support,
Yes, i have changed but it was not changed.
Can you reviews again?

#135442 Copied

Rose Tyler

Support staff

August 3, 2016 at 07:18

Hello,

Please provide us with link to the page and wp-admin access in Private Content.

Regards,
Rose Tyler.

#135452 Copied

Ngo

Participant

August 3, 2016 at 15:17

Dear support,
i send you my information.

Please, contact administrator
for this information.

#135516 Copied

Rose Tyler

Support staff

August 3, 2016 at 15:34

Hello,

Thank you, also please provide us with FTP credentials.

Regards,
Rose Tyler.

#135519 Copied

Ngo

Participant

August 4, 2016 at 02:02

Dear Tyler,

Sorry i did not install FTP server to my VPS, can you use files manage online with eXtplorer – PHP-based File Manager?

Please, contact administrator
for this information.

#135568 Copied

Robert Hall

Support staff

August 4, 2016 at 08:27

Hello,

The slider is working now. See screenshot: http://prntscr.com/c1fcvr

Also we can’t log to the wp-admin panel. Seems some conflict with HTTP and HTTPS. Please ask your hosting regarding this issue.

Regards,
Robert Hall

#135590 Copied

Ngo

Participant

August 4, 2016 at 09:17

Dear Robert Hall,
I think some one has already disabled many plugins on my site. And think think i know what is problem here.
Our theme is conflicting with plugin WP Shortcode Pro. And i think it will be take many time to fix, i will un-use many images in my products.

Thank you for your support.

#135603 Copied

Robert Hall

Support staff

August 4, 2016 at 09:51

You’re welcome!
If you have any questions please feel free to contact us.

Regards,
Robert Hall

#135614 Copied
Tagged: error, products, single page, themes, woocommerce, wordpress
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