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Added to cart popup although product is out of stock

This topic has 10 replies, 3 voices, and was last updated 8 years, 3 months ago ago by Robert Hall

  • Avatar: Royalty
    Royalty
    Participant
    August 10, 2016 at 19:51

    Hello,
    if a product is out of stock, the add to cart button is grayed out. If I click on it anyway, there is a popup that says that this article is out of stock (I guess this comes from woocommerce). Ok, if I close this window there comes the theme’s popup that says that the item was successfully added to the cart. If I go then to the cart page, it says that the product could not be added because it is out of stock. Is this a bug? Could you please tell me how to fix it?
    Please find a link to a out of stock product on my testpage in private content.

    Many thanks in advance!

    Please, contact administrator
    for this information.
    #136313 Copied
    9 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    August 11, 2016 at 08:38

    Hello,

    If you check our demo theme with ‘out of stock’ product you’ll see there is no ‘add to cart’ button.
    http://preview.themeforest.net/item/royal-multipurpose-wordpress-theme/full_screen_preview/8611976?_ga=1.174503205.681062579.1435240635

    What theme version you’re using? Should be the latest 2.7.2 version. If no please update and check issue.

    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.

    Don’t forget to make backup of the site before update.

    Regards,
    Robert Hall

    #136345 Copied
    Avatar: Royalty
    Royalty
    Participant
    August 11, 2016 at 08:58

    I use latest version of everything. All plugins and theme. I reuploaded the whole themefolder. Maybe the problem only exists for variable products. Woocommerce came up with the greyed out add to cart button just recently. Could you please check with a variable product?
    Many thanks!

    #136351 Copied
    Avatar: Robert Hall
    Robert Hall
    Support staff
    August 11, 2016 at 09:20

    Seems there is a bug with variable products.
    We’ve sent a request to our developers and they will fix it in the next theme update.

    Also you can disable the Ajax “Add To Cart” option in Theme Options->Single Product Page.

    Regards,
    Robert Hall

    #136356 Copied
    Avatar: Royalty
    Royalty
    Participant
    August 11, 2016 at 09:49

    Ok thank you! Looking forward for the fix!

    #136360 Copied
    Avatar: Robert Hall
    Robert Hall
    Support staff
    August 11, 2016 at 10:34

    You’re welcome!

    Regards,
    Robert Hall

    #136365 Copied
    Avatar: Royalty
    Royalty
    Participant
    August 25, 2016 at 16:24

    The changelog of verison 2.7.3 says that this is fixed, but I just updated and the bug is still there :/

    #137832 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    August 25, 2016 at 19:09

    Hello,

    Try to delete “woocommerce” folder in the directory wp-content/themes/royal/ and reupload it from a new theme package.

    Regards,
    Eva Kemp.

    #137843 Copied
    Avatar: Royalty
    Royalty
    Participant
    August 25, 2016 at 20:44

    Forget it, I made a little mistake – it works 🙂

    #137851 Copied
    Avatar: Robert Hall
    Robert Hall
    Support staff
    August 26, 2016 at 07:18

    Hello,

    We’re glad to hear that issue was solved.
    If you have any questions feel free to contact us.

    Regards,
    Robert Hall

    #137874 Copied
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The issue related to '‘Added to cart popup although product is out of stock’' has been successfully resolved, and the topic is now closed for further responses

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