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Contact Form Error Message - by Sandra Douthit

This topic has 8 replies, 4 voices, and was last updated 7 years ago ago by Rose Tyler

Sandra Douthit

Participant

August 19, 2016 at 15:00

I’ve read through the forums on this topic and have tried many things, however, I cannot seem to fix the contact form from giving me a “Error while sending message”.

Please, contact administrator
for this information.

#137181 Copied

7 Answers

Jack Richardson

Support staff

August 19, 2016 at 15:50

Hello,

Please provide us with the correct link to your site and WP Dashboard credentials in private content as we can’t log in with the current ones. Also give us FTP details.
Thank you.

Best regards,
Jack Richardson.

#137185 Copied

Sandra Douthit

Participant

August 19, 2016 at 22:20

I’m sorry…

Please, contact administrator
for this information.

#137224 Copied

Jack Richardson

Support staff

August 20, 2016 at 10:45

Hello,

As I see you are using old theme version http://prntscr.com/c82hjs . The current one is 3.0.2 https://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Best regards,
Jack Richardson.

#137251 Copied

AndreykaPro

Participant

November 4, 2017 at 13:46

hi
how fix the contact form from giving me a “Error while sending message”.

#176802 Copied

Rose Tyler

Support staff

November 6, 2017 at 08:36

Hello, @AndreykaPro,

Do you have the same problem with a default theme?
Please create a separate topic and provide wp-admin and FTP access in Private Content.

Regards

#176844 Copied

AndreykaPro

Participant

November 6, 2017 at 13:59

yes default theme

Please, contact administrator
for this information.

#176895 Copied

Rose Tyler

Support staff

November 6, 2017 at 14:36

Hello, @AndreykaPro,

You need to add your email for contact form, navigate to Theme Options > Contact Form.
Read more in our documentation https://www.8theme.com/demo/docs/legenda/#!/contacts_page

Regards

#176899 Copied
Tagged: contact form, error message, helpful, seo friendly, themes, woocommerce, wordpress
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