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Coupon codes don't work on the CART page but do on CHECKOUT

This topic has 11 replies, 3 voices, and was last updated 8 years, 2 months ago ago by Eva Kemp

paradoxpd

Participant

August 24, 2016 at 21:45

We updated to latest woocommerce and WordPress versions and all plugins are current.

As stated, when a coupon code is entered on the cart page nothing happens, but when it is on the checkout page it works fine.

#137717 Copied Theme version: 2.2 WooCommerce version: 4.6

10 Answers

paradoxpd

Participant

August 25, 2016 at 04:23

I just did some testing by changing to a different theme, and the coupon updating on the cart page did work, so its definitely something with the Xmarket theme.

Please, contact administrator
for this information.

#137727 Copied

Robert Hall

Support staff

August 25, 2016 at 07:29

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall

#137735 Copied

paradoxpd

Participant

August 26, 2016 at 20:59

Ok the details are in private section. Thanks.

Please, contact administrator
for this information.

#137999 Copied

Robert Hall

Support staff

August 27, 2016 at 08:22

Hello,

Seems there is a bug in our theme. We’ve sent this request to our developers and they will fixing the issue in the next theme update.

Sorry for inconvenience.

Regards,
Robert Hall

#138005 Copied

paradoxpd

Participant

August 29, 2016 at 17:38

Ok so when will that happen and what can I do in the meantime? My client is getting a lot of complaints about that functionality not working and I feel it is costing them sales.

#138221 Copied

Robert Hall

Support staff

August 30, 2016 at 13:49

Hello,

The new theme update should be released in 2-3 days. Please wait a little.

Regards,
Robert Hall

#138312 Copied

paradoxpd

Participant

September 4, 2016 at 18:25

Ok its been 5 days now, any update on the new version release? Thanks.

#138805 Copied

Robert Hall

Support staff

September 5, 2016 at 12:37

Hello,

Our developers say that a new release of the Xmarket theme will be today or tomorrow.

Sorry for the inconvenience.

Regards,
Robert Hall

#138899 Copied

paradoxpd

Participant

September 9, 2016 at 02:51

Almost another 4 days… any updates?

#139255 Copied

Eva Kemp

Support staff

September 12, 2016 at 11:33

Hello,

Sorry for a delay. Tomorrow a new archive will be released.

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#139452 Copied
Tagged: cart page, checkout, coupon codes, persuasive, themes, woocommerce, wordpress
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