Prices changing on composite products - by sswanson

This topic has 4 replies, 3 voices, and was last updated 8 years, 2 months ago ago by Jack Richardson

  • Avatar: sswanson
    sswanson
    Participant
    August 30, 2016 at 23:47

    The price for several of our products keeps randomly changing to $0.00. This only happens to composite products, and it typically affects the same products every time. The price reverts back to normal after I click “edit” and “update” on each product.

    Any guidance on why this might be happening? Thank you.

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    August 31, 2016 at 09:24

    Hello,

    Please check if the issue persists with default Woocommerce theme Storefront https://woocommerce.com/storefront/ . Also disable all 3rd-party plugins.

    Regards,
    Eva Kemp.

    Avatar: sswanson
    sswanson
    Participant
    September 8, 2016 at 15:26

    Hi Eva,

    One quick question. If we switch our theme to Storefront (to test the composite issue) will we lose any modifications we made to our new Classico theme?

    Thanks,
    Shelley

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 8, 2016 at 16:29

    Hello,

    You won’t lose changes you made if you switch the theme to test the issue.

    Best regards,
    Jack Richardson.

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