Return to previous page

Couple problems i'm having. Please help!

This topic has 6 replies, 2 voices, and was last updated 8 years, 2 months ago ago by Eva Kemp

KoolAide187

Participant

September 5, 2016 at 00:35

Friday I checked my website from my phone and it was working fine. And now the menu bar isn’t popping up via mobile. Also my other problem is… Friday my FAQ section was working also but now when I click them they are not expanding.

Please, contact administrator
for this information.

#138808 Copied Theme version: 2.7.2 WooCommerce version: 2.6.4

5 Answers

Eva Kemp

Support staff

September 5, 2016 at 04:40

Hello,

Please update Visual Composer plugin to the latest version https://www.8theme.com/download-plugins/ and theme to 2.7.3 version.

Regards,
Eva Kemp.

#138813 Copied

KoolAide187

Participant

September 5, 2016 at 06:14

Alright both have been updated and i’m still having the same problems.

#138821 Copied

Eva Kemp

Support staff

September 5, 2016 at 08:24

Hello,

Some plugin is causing the issue.
Disable them one by one to find it out.

Regards,
Eva Kemp.

#138837 Copied

KoolAide187

Participant

September 5, 2016 at 22:06

Ok it turns out it was W3 Total Cache that was causing both the FAQ and the mobile menu button to not work. Do you know anything about W3 Total cache to know what i changed in it to cause that? It was working before i started trying to speed things up on my page.

#138938 Copied

Eva Kemp

Support staff

September 6, 2016 at 08:07

Hello,

Try to delete cache on a server in wp-content directory and check site after that.

Regards,
Eva Kemp.

#138955 Copied
Viewing 6 results - 1 through 6 (of 6 total)