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Adding parralax failed - by Paycheck85 - on WordPress WooCommerce support

This topic has 8 replies, 4 voices, and was last updated 8 years, 2 months ago ago by Jack Richardson

Paycheck85

Participant

September 8, 2016 at 08:57

When i try to change the background of textblock into parralax it already says that it has a background while its not. I cant delete the image or add new one..
https://gyazo.com/db14fe7de1de5f3dab5c23905411adca

thanks.

Please, contact administrator
for this information.

#139190 Copied

7 Answers

Robert Hall

Support staff

September 8, 2016 at 09:21

Hello,

I’ve checked it and added a new image successfully. See screenshot: http://prntscr.com/cfivzh

Regards,
Robert Hall

#139196 Copied

Paycheck85

Participant

September 8, 2016 at 12:09

Thats great but with other images i have the same problem. i checked with several browsers. Can you please solve this issue?
https://gyazo.com/82ec761d676987819546dbb81a09f3c1

#139211 Copied

Eva Kemp

Support staff

September 8, 2016 at 13:16

Hello,

Are you getting any errors when trying to change an image?
We don’t have such issue on our side.
Are you using frontend or backend VC editor? Try to use backend editor and clear browser cache before. Don’t forget to update the page after making changes.

Regards,
Eva Kemp.

#139220 Copied

Paycheck85

Participant

September 8, 2016 at 14:21

I get an error when i try to change the image in the front editor.

#139224 Copied

Jack Richardson

Support staff

September 8, 2016 at 14:39

Hello,

What error are you getting?
Please show a screenshot.
Also try to change image in backend editor.

Best regards,
Jack Richardson.

#139226 Copied

Paycheck85

Participant

September 8, 2016 at 14:49

This error,
https://gyazo.com/db14fe7de1de5f3dab5c23905411adca

#139227 Copied

Jack Richardson

Support staff

September 8, 2016 at 16:07

Hello,

I checked frontend editor and didn’t see image error:
http://storage4.static.itmages.com/i/16/0908/h_1473347183_6576566_2c5e8ba6ab.png

What page exactly are you checking?
Try to clear browser cache and check again.

Best regards,
Jack Richardson.

#139238 Copied
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