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Cancelled orders - by Ripla - on WordPress WooCommerce support

This topic has 2 replies, 2 voices, and was last updated 8 years, 2 months ago ago by Eva Kemp

Ripla

Participant

September 20, 2016 at 12:47

I have a client who tells me that there are some orders that are cancelling as payment was not made via paypal.

On investigation the customers have said that they were unable to use paypal as it didnt work.

PayPal tell me there is nothing wrong with the account so it must either the customers inputting wron info (which i doubt) or something with the gateway.

How can I check this out and find out what, if any, the problem is.

Many Thanks

Please, contact administrator
for this information.

#140194 Copied Theme version: 2.7.3 WooCommerce version: 2.6.4

1 Answer

Eva Kemp

Support staff

September 20, 2016 at 13:31

Hello,

Payment methods are related to Woocommerce configuration. You need contact Woocommerce support regarding this issue.

Regards,
Eva Kemp.

#140196 Copied
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