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Visual composer backend do not show up anymore

This topic has 6 replies, 2 voices, and was last updated 8 years, 2 months ago ago by Robert Hall

ginocaron

Participant

September 22, 2016 at 21:11

Visual composer backend do not show up anymore. I can only use the classic mode.

#140529 Copied

5 Answers

Robert Hall

Support staff

September 23, 2016 at 07:59

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall

#140551 Copied

ginocaron

Participant

September 23, 2016 at 12:12

In the private content.

Please, contact administrator
for this information.

#140588 Copied

Robert Hall

Support staff

September 23, 2016 at 12:17

Please update the theme and plugins to the latest version then check issu.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.

Don’t forget to make backup of the site before update.

Here is video tutorial how to update theme.
https://www.youtube.com/watch?v=KdWESIIPU1k
(it’s for Legenda theme but the process is the same).

Also you can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall

#140593 Copied

ginocaron

Participant

September 23, 2016 at 12:21

so I have to pay again fo visual composer since I have to update woopress?
Or the newest version comes with the woopress update? and what is the version of the newest version of woopress?

#140594 Copied

Robert Hall

Support staff

September 23, 2016 at 12:45

You don’t need to pay for visual composer. This plugin was included in theme package.

Also you can download the latest theme version (2.9.2) at this link:
https://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050

Regards,
Robert Hall

#140599 Copied
Tagged: backend issues, best selling themes, support solutions, troubleshooting, visual composer, woocommerce
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