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Contact Form - by mathieu67 - on WordPress WooCommerce support

This topic has 35 replies, 4 voices, and was last updated 8 years, 1 months ago ago by Jack Richardson

mathieu67

Participant

September 27, 2016 at 19:54

I search everywhere but cannot find where to change info on the contact form. I would like to change “Name and Surname” to First and Last Name and “Website” to Phone Number. There is a “Contact” menu on on the dashboard but that’s not the form the contact page is using.

Please let me know how I can change those info.

Thanks

#140915 Copied Theme version: 2.9.2 WooCommerce version: 4.6.1

34 Answers

Jack Richardson

Support staff

September 28, 2016 at 08:25

Hello,

You need to edit the file wp-content/themes/woopress/framework/shortcodes.php in line 424.

Best regards,
Jack Richardson.

#140938 Copied

mathieu67

Participant

September 28, 2016 at 17:07

That’s working now, but when but not receiving emails when I tested it. I sent myself an email and still haven’t received it hours later. Am I missing something?

#140991 Copied

Jack Richardson

Support staff

September 28, 2016 at 17:25

Hello,

Please provide WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#140996 Copied

mathieu67

Participant

September 28, 2016 at 17:33

it’s attached

Please, contact administrator
for this information.

#140998 Copied

Jack Richardson

Support staff

September 29, 2016 at 09:37

Hello,

I checked contact form and email was delivered to my mail successfully:
http://storage9.static.itmages.com/i/16/0929/h_1475138233_9130768_01f3c8b813.jpeg

Also check Spam folder in your mail account and try to use other address, like gmail.

Best regards,
Jack Richardson.

#141057 Copied

mathieu67

Participant

October 1, 2016 at 21:07

I got the form to send emails to outlook by installing this plugin: Postman SMTP. It is a common issue with Outlook and PHPMail. You can tell your clients to download that plugin if they have issues.

Hey, where do I find the link: http://ajax.googleapis.com/ajax/libs/webfont/1/webfont.js? I’m trying to add ‘s’ to http so I can have my ssl working fully.

#141287 Copied

Jack Richardson

Support staff

October 3, 2016 at 08:11

Hello,

Please specify where you see that url.

Thank you.
Best regards,
Jack Richardson.

#141326 Copied

mathieu67

Participant

October 4, 2016 at 15:13

I ran an ssl page check and that url is the only thing keeping me from passing. See the attached image.

#141502 Copied

Eva Kemp

Support staff

October 4, 2016 at 17:06

Hello,

We can’t view the image as your site is under maintenance and previous credentials don’t match anymore.
Please provide correct login data.

Regards,
Eva Kemp.

#141507 Copied

mathieu67

Participant

October 4, 2016 at 17:20

credential attached.

Please, contact administrator
for this information.

#141516 Copied

Jack Richardson

Support staff

October 4, 2016 at 18:50

Hello,

That string is related to Essential Grid plugin. You can find it in the file wp-content/plugins/essential-grid/public/assets/js/jquery.themepunch.essential.js.

Best regards,
Jack Richardson.

#141523 Copied

mathieu67

Participant

October 6, 2016 at 21:12

I found then on the codes below, but I added https: to them and retest but still not working.

googleFonts:”,
googleFontJS:’//ajax.googleapis.com/ajax/libs/webfont/1/webfont.js’,

var wf = document.createElement(‘script’);
wf.src = (‘https:’ == document.location.protocol ? ‘https’ : ‘http’) +
‘://ajax.googleapis.com/ajax/libs/webfont/1/webfont.js’;

#141861 Copied

mathieu67

Participant

October 7, 2016 at 03:59

Also, how do I get that little box around “View Details” like on the demo: https://www.8theme.com/demo/woopress/sidebar/. When you put your cursor on top of any picture, you will see “View Details” surrounded by a gray box hat turns white when put the cursor over it. I like to have mine that way.

#141871 Copied
Jack Richardson

Support staff

October 7, 2016 at 09:32
Hello,

Use this code in Global Custom CSS:
```
.eg-home-sidebar-element-12 {
    border-top-width: 2px !important;
    border-right-width: 2px !important;
    border-bottom-width: 2px !important;
    border-left-width: 2px !important;
    border-color: #a8a8a8 !important;
    border-style: solid !important;
}
.eg-home-sidebar-element-12:hover {
    border-color: #white !important;
}
.eg-home-sidebar-element-11 {
   margin: 0px 0px 40px 0px;
}
```
Best regards,
Jack Richardson.
#141903 Copied
mathieu67

Participant

October 7, 2016 at 12:18

Works perfectly. Last thing I need help with is adding the https to ajax.googleapis.com/ajax/libs/webfont/1/webfont.js and we’re done.

Thanks for your help and patience.

#141935 Copied

Jack Richardson

Support staff

October 7, 2016 at 12:48

Hello,

That warning is related to your 3rd-party plugins. You have to check their files as it’s not related to our theme because this warning is shown with default WordPress theme too.

Best regards,
Jack Richardson.

#141945 Copied

mathieu67

Participant

October 7, 2016 at 13:11

Oh ok, how can I increase size of the thumbnails on single product page. They’re pretty small.

#141948 Copied

Rose Tyler

Support staff

October 7, 2016 at 13:22

Hello,

You can change sizes in Woocommerce > Settings > Products > Display. Then regenerate thumbnails http://wordpress.org/plugins/regenerate-thumbnails/

Regards,
Rose Tyler.

#141949 Copied
Eva Kemp

Support staff

October 7, 2016 at 13:37
Hello,

Please add this code in Global Custom CSS:
```
.header-vertical-enable .container #product-pager {
    width: 315px !important;
}
#product-pager .owl-item {
    width: 130px !important;
}
```
Regards,
Eva Kemp.
#141953 Copied
mathieu67

Participant

October 8, 2016 at 13:46

How do I show ALL categories on “SHOP” page even if they don’t have any products? I remember seeing this somewhere but now I can’t find it anywhere!

#142033 Copied

Jack Richardson

Support staff

October 10, 2016 at 08:05

Hello,

Please refer to this article:
https://majemedia.com/woocommerce-how-to-show-empty-categories/

Best regards,
Jack Richardson.

#142060 Copied

mathieu67

Participant

October 19, 2016 at 17:45

I did a view source on my site to see which meta images Facebook is pulling when someone share my homepage and I it’s pulling the logo. went to header.php to change it but don’t see how/where it’s pulling that info.

Where can I change the image URL for the meta image?

#143274 Copied

Eva Kemp

Support staff

October 19, 2016 at 19:09

Hello,

Add featured image to your home page, then clear Facebook cache here https://developers.facebook.com/tools/debug/

Regards,
Eva Kemp.

#143288 Copied

mathieu67

Participant

October 19, 2016 at 19:19

Some serious bugs here:

1. On iPhone/Mobile, all the sidebars show on the very top of pages… for example: the single product page, the categories page, the about us page..all the pages, the sidebars are showing on the very top. People have to scroll all the way down to see the product or content..

2. On mobile, homepage only shows 5 products. I would like to have 10-15 or 20

3. I had to reconfigure my theme options twice because whenever I disable ‘Responsive’ or enable ‘No Right Click’ the theme options go back to default. In fact, it even erase some stuff I added..even [share]

#143289 Copied

mathieu67

Participant

October 19, 2016 at 20:39

I would like to disable all sidebars on mobile

#143297 Copied

Jack Richardson

Support staff

October 20, 2016 at 08:35

Hello,

Please provide with correct WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#143316 Copied

mathieu67

Participant

October 20, 2016 at 08:50

Info attached.

Please, contact administrator
for this information.

#143322 Copied
Jack Richardson

Support staff

October 20, 2016 at 09:26
Hello,

To disable sidebar on mobile add this code in Custom CSS for mobile:
```
.sidebar-mobile-top .sidebar {
  display: none;
}
```
Also you can move sidebar to bottom in Theme Options > Blog Layout > Sidebar position for responsive layout > Bottom.

Best regards,
Jack Richardson.
#143327 Copied
mathieu67

Participant

October 20, 2016 at 12:35

Works perfectly. What about the only 5 products showing on the homepage for mobile? How/where can I change this to as many as I want?

Sorry for all the questions. I appreciate you helping me this much. Those were pre-launch questions and I should not have many after this.

#143345 Copied
Tagged: business solutions, contact form, customer support, online forms, templates, woocommerce, wordpress
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