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Stripe error - by jeremy - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 8 years, 1 months ago ago by Robert Hall

jeremy

Participant

October 8, 2016 at 13:34

Hello,

I’m using WooCommerce Stripe Gateway 3.0.2. I upgraded to the latest version 3.0.5 and all of my customers called me to say they can’t pay…

They have this message:
“Please enter your card details to make a payment. Developers: Please make sure that you are including jQuery and there are no JavaScript errors on the page.”

So it was the panic and we came back to the 3.0.2 version and it works now. But now, I can’t upgrade my plugin, this is a huge problem, how can we fix that? (I asked help from woocommerce plugin author, they told me it’s related to your theme).

Thank you.

#142032 Copied

9 Answers

Eva Kemp

Support staff

October 10, 2016 at 08:07

Hello,

Please activate default Woocommerce theme Storefront and try to update the plugin. Check if the issue persists with their theme and let us know the result.

Regards,
Eva Kemp.

#142061 Copied

jeremy

Participant

October 10, 2016 at 13:31

Hi Eva,

Thank you, how can I do that? Because if I switch the theme, it will change all of my live website and my users won’t understand what’s happening.

#142159 Copied

Eva Kemp

Support staff

October 10, 2016 at 15:08

Hello,

You can activate maintenance mode temporarily and switch the theme so you can check it.

Regards,
Eva Kemp.

#142177 Copied

jeremy

Participant

October 10, 2016 at 20:24

Hello Eva,

We did the test, it works with storefront… How can we fix that? This is really really a big problem for us…

Thank you.

#142219 Copied

Eva Kemp

Support staff

October 11, 2016 at 08:14

Hello,

Please provide correct FTP and WP admin credentials in Private Content and the details to fill in for credit card information to check the issue.

Thank you.
Regards,
Eva Kemp.

#142245 Copied

jeremy

Participant

October 12, 2016 at 13:57

Hello Eva,

How do you want to proceed? Do you need to upgrade the plugin to reproduce the bug? If you upgrade, my payment won’t work and my users won’t be able to pay…

Thank you.

#142437 Copied

Eva Kemp

Support staff

October 12, 2016 at 15:26

Hello,

We’ve sent updated files to your email address. Please check it. Extract the archive and upload the files to the folder wp-content/themes/royal/woocommerce/checkout.

Regards,
Eva Kemp.

#142458 Copied

jeremy

Participant

October 12, 2016 at 23:03

Hello Eva,

I did file changes and it’s working now. Thank you for your help and for resolving this serious problem.

#142504 Copied

Robert Hall

Support staff

October 13, 2016 at 07:29

Hello,

You’re welcome!

Regards,
Robert Hall

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