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Password Protection displaying twice on the page

This topic has 10 replies, 3 voices, and was last updated 8 years, 1 months ago ago by Robert Hall

webacom

Participant

October 20, 2016 at 01:19

Hello, I’m attempting to password protect a page, but when the page loads it loads the password field twice on the page. I was originally just going to hide the 2nd instance of the password field using CSS, but then realized that it’s totally screwing up the footer as well. The footer content is missing.

You can see this bug in action here: http://www.americanworkerid.com/request-sample/request-sample-form/

Thank you. I look forward to your reply.
Kandace

#143300 Copied Theme version: Version: 2.9.2 WooCommerce version: Version 2.6.4

9 Answers

Robert Hall

Support staff

October 20, 2016 at 07:45

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall

#143312 Copied

webacom

Participant

October 20, 2016 at 17:46

Thank you. See below:

Please, contact administrator
for this information.

#143405 Copied
Jack Richardson

Support staff

October 20, 2016 at 19:09
Hello,

I’ve added this code in child style.css file:
```
.main-footer form.post-password-form {
    display: none;
}
```
Please check the page now.

Best regards,
Jack Richardson.
#143431 Copied
webacom

Participant

October 20, 2016 at 20:04

Hello, Thank you for the quick reply. But as I said in my original post:

“I was originally just going to hide the 2nd instance of the password field using CSS, but then realized that it’s totally screwing up the footer as well. The footer content is missing.”

Simply hiding the duplicate code does not fix the problem because it’s rendering incorrectly and causing the footer to bug out. If you look at the offending page footer; https://www.americanworkerid.com/request-sample/request-sample-form/ Vs. the footer on all the other pages you’ll see that the bottom part of the page is actually missing.

Thanks again for looking into this. 🙂

#143445 Copied

Robert Hall

Support staff

October 21, 2016 at 08:26

Hello,

Please provide us with FTP credentials in Private Content.

Regards,
Robert Hall

#143484 Copied

webacom

Participant

October 24, 2016 at 21:06

See ftp below:

Please, contact administrator
for this information.

#143788 Copied

Robert Hall

Support staff

October 25, 2016 at 09:33

Hello,

Seems there’s a bug in our theme. We’ll send this issue to our developers and it will be fixed in the next theme update.

Sorry for the inconvenience.

Regards,
Robert Hall

#143827 Copied

webacom

Participant

October 25, 2016 at 17:33

Thank you for looking into this. Any ballpark idea on how long it will take? The site is live right now.

Thanks again.

#143911 Copied

Robert Hall

Support staff

October 26, 2016 at 14:04

Hello,

This issue will be fixed in a week.

Regards,
Robert Hall

#144009 Copied
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