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Error on IOS devices when trying to add to cart variable product

This topic has 6 replies, 3 voices, and was last updated 8 years ago ago by Rose Tyler

venturer1975

Participant

October 26, 2016 at 18:09

After upgrading royal theme to the latest version we realized that customers cannot add to cart variable product through iphone or ipads (even with chrome).
The error they get is
“Please select some product options before adding this product to cart.”

any clues ?

#144042 Copied Theme version: 2.8 WooCommerce version: 4.6.1

5 Answers

Eva Kemp

Support staff

October 26, 2016 at 18:57

Hello,

I don’t see such issues http://storage3.static.itmages.com/i/16/1026/h_1477504640_6155879_93f12437ed.jpeg .
Please check on other devices. Does it persist on Android?

Regards,
Eva Kemp.

#144049 Copied

venturer1975

Participant

October 26, 2016 at 19:07

Hello Eva.

On android and pc works like a charm. The problem is on devices with IOS. I have an ipad next to my pc and cannot add a variation of a product to cart.

#144051 Copied

Rose Tyler

Support staff

October 27, 2016 at 08:05

Hello,

The problem is caused by 3rd-party plugin – WooMedia WooCommerce Rewards. I have disabled it and don’t see the problem anymore.

Regards,
Rose Tyler.

#144089 Copied

venturer1975

Participant

November 15, 2016 at 21:50

Hello.
I am so grateful for your help. I changed the plugin and everything is back to normal rearding that issue.
Thank lot Rose and forgive my late answer 🙂

#145937 Copied

Rose Tyler

Support staff

November 16, 2016 at 08:00

Hello,

You’re welcome!

Regards,
Rose Tyler.

#145955 Copied
Tagged: cart, error, variable product, woocommerce, wordpress
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Error on IOS devices when trying to add to cart variable product

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