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Installation Problem - by EmilioReppucci

This topic has 2 replies, 2 voices, and was last updated 8 years ago ago by Olga Barlow

EmilioReppucci

Participant

November 8, 2016 at 23:23

Hi,
i’ve one problem with the setup of the theme (v2.6), just donwloaded from themeforest. My wordpress version is 4.6.1 and WooCommerce is 2.6.1.
I have uploaded the necessary folder on the destination server through filezilla. Up to here it’s ok, i find the preview in the right place. But when i choose the theme for activate it, in “Appearance” menu, it doesn’t work.

The site shows me a white window with an error message. So i have to restore the last backup for solve the problem.

Please give me a feedback asap! The client has hurry 🙁

#145355 Copied Theme version: 2.6 WooCommerce version: 2.6.7

1 Answer

Olga Barlow

Support staff

November 9, 2016 at 09:11

Hello,

Problem was caused by old version of Visual Composer 4.6.2, the latest version is 4.12.1.

I have updated VC plugin and error message disappeared.

Regards

#145372 Copied
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