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Mega Menu Issues - by roismedia - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 8 years ago ago by Eva Kemp

roismedia

Participant

November 11, 2016 at 13:36

Hello, When i set my mega menu to “6 columns’ and i choose a menu item image, it appears as 1 column. But it comes out nice if i make it 5 columns… please help …

#145582 Copied Theme version: Royal - Multi-Purpose WordPress Theme WooCommerce version: Version 2.6.8

9 Answers

Jack Richardson

Support staff

November 11, 2016 at 14:15

Hello,

Please provide WP Dashboard credentials to check the issue.

Best regards,
Jack Richardson.

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roismedia

Participant

November 15, 2016 at 00:33

i’ve included the login details in the private content section…
Another CRITICAL ISSUE i have is that, when you load the homepage “FOR THE VERY FIRST TIME ON YOUR PC or any device”, you’ll notice that the PRODUCTS TABS is overlapping with the next row below.. (The product tab is immediately after my banner)
Please go thru this steps:

Open the page for the first time, leave it open, then open it again with another tab just for you to see the difference… (it only happens if its the first time visit).

Thanks for your prompt response

Please, contact administrator
for this information.

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Eva Kemp

Support staff

November 15, 2016 at 09:51

Hello,

We’ll fix this issue in the theme update.
Please take our apologies for inconveniences.

Could you please show a screenshot for your 2nd issue?

Regards,
Eva Kemp.

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roismedia

Participant

November 16, 2016 at 18:24

How do i attach an image here??? should i host the image somewhere and send you a link??

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Eva Kemp

Support staff

November 16, 2016 at 18:42

Hello,

You can upload your image to any web storage and provide the link.

Regards,
Eva Kemp.

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roismedia

Participant

November 17, 2016 at 03:37

This is what happens when you load the page for the very first time:

http://www.roismedia.com/vgc2/rows-error.png

It corrects itself when you refresh the page and becomes normal afterwards
http://www.roismedia.com/vgc2/rows-correct.png

The issue happens only when you load it for the very first time from any browser or device.

Thanks for your prompt response

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Eva Kemp

Support staff

November 17, 2016 at 14:27

Hello,

I’ve enabled the option “Include styles from “Ultimate Addons for Visual Composer” on every page” in Theme Options > General. Please check the site now.

Regards,
Eva Kemp.

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roismedia

Participant

November 22, 2016 at 15:40

It’s happening.. Im really confused too.
Please check too.. The issue goes and come

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Eva Kemp

Support staff

November 22, 2016 at 16:39

Hello,

I’ve just opened your site for the first time and tabs loaded properly http://storage3.static.itmages.com/i/16/1122/h_1479829126_5404269_f0739d7db3.jpeg .
Please try to check in another browser.

Regards,
Eva Kemp.

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