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Jetpack plugin - by pri1234 - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 8 years ago ago by Olga Barlow

  • Avatar: pri1234
    pri1234
    Participant
    November 11, 2016 at 16:01

    When I installed the Xstore theme it locked me out of my site. I contacted my hosting company and they said the Jetpack Plugin was the issue. They deactivated the Jetpack plugin and everything was fine. Can I use Jetpack with this theme? If so is there certain settings I need to disable in the Jetpack Plugin to use it? Any help would be appreciated, Thanks.

    #145617 Copied Theme version: 2.6 WooCommerce version: 2.6.8
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 11, 2016 at 16:48

    Hello,

    Provide me admin panel and FTP access to your site and I’ll check if we can fix it.

    Regards

    #145626 Copied
    Avatar: pri1234
    pri1234
    Participant
    November 11, 2016 at 18:01

    Here it is in private. If anything else is needed please let me know, thanks.

    Please, contact administrator
    for this information.
    #145634 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 14, 2016 at 13:45

    Hello,

    Please, check the FTP credentials that you provided. We got error 530 Login authentication failed
    Also, provide WP admin panel access, I won’t be able to enable plugin without it.

    Regards

    #145740 Copied
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