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Checkout Field - by ppeixoto - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 8 years ago ago by Eva Kemp

ppeixoto

Participant

November 15, 2016 at 13:44

Hello,

I’m having a problem in the CPF field and I’m not sure if this is due to the applied mask.
In the mobile version of my site, the padding is going upside down, that is, the correct one would be 27630 but it sends the number to the end and gets 03672.
Follow a print on the screen to make it easier to understand: http://prntscr.com/d7imvb

I think this can greatly hurt my sales because the customer’s cpf will go wrong for payment and approval. Or maybe you do not even approve of finalization.

I await an answer.
Thank you in advance.

#145887 Copied Theme version: 2.8 WooCommerce version: 2.6

3 Answers

Eva Kemp

Support staff

November 15, 2016 at 18:55

Hello,

Sorry, but I couldn’t reproduce the issue. Please clarify how we can replicate it on our end.
Also check if the problem persists with default Woocommerce theme Storefront.

Regards,
Eva Kemp.

#145921 Copied

ppeixoto

Participant

November 16, 2016 at 11:57

Hello,

I think the problem is with the positioning of the cursor in the fill field. It is positioned to the right and I think it should be positioned to the left so that the numbers stay before the cursor and fill correctly. As the cursor is before, the numbers are filling to the right and they are reversed.

#146008 Copied

Eva Kemp

Support staff

November 16, 2016 at 18:53

Hello,

Sorry, but I still can’t replicate it. Please check if the problem persists with default Woocommerce theme Storefront.

Regards,
Eva Kemp.

#146073 Copied
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