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The upgrading to 3.o its not working - by Nicolas Tolstanov

This topic has 9 replies, 2 voices, and was last updated 8 years ago ago by Olga Barlow

Nicolas Tolstanov

Participant

November 17, 2016 at 20:24

I did it much times with Easy plugin and themes upgrade
But it doesnt work

#146177 Copied Theme version: 2.2

8 Answers

Olga Barlow

Support staff

November 18, 2016 at 08:27

Hello,

Could you provide, please, WP admin panel and FTP access? We’ll help you.

Regards

#146207 Copied

Nicolas Tolstanov

Participant

November 21, 2016 at 21:53

Allright.

Please, contact administrator
for this information.

#146499 Copied

Olga Barlow

Support staff

November 22, 2016 at 09:36

Hello,

Please, provide me correct link to your WP admin panel and also FTP access. I won’t be able to update theme without FTP access.

Regards

#146537 Copied

Nicolas Tolstanov

Participant

November 22, 2016 at 14:25

Pleas help me cause the theme now its broken because the fail upgrade.

Thank you very much Olga

Please, contact administrator
for this information.

#146588 Copied

Nicolas Tolstanov

Participant

November 22, 2016 at 15:07

The message was:

Downloading the Envato Market install package …

Unpacking …

Installing the theme …

It was not possible to create the directory / home / muluksto / public_html / wp-content / themes / xstore /

Failed to install the theme.

And now the theme its broken

#146592 Copied

Olga Barlow

Support staff

November 22, 2016 at 17:33

Hello,

You provided link to your hosting account. I need FTP host, username and password to update theme for you. Please, provide this information in Private Content area.

Regards

#146619 Copied

Nicolas Tolstanov

Participant

November 22, 2016 at 18:15

Ok thank you.

Please, contact administrator
for this information.

#146634 Copied

Olga Barlow

Support staff

November 23, 2016 at 10:04

Hello,

As I can see you have already updated theme to latest version. Problem was related to file permissions on your server, right?

Do you need any other help?

Regards

#146685 Copied
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