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Loading icon showing over png images - by Rachaeld

This topic has 8 replies, 3 voices, and was last updated 7 years, 11 months ago ago by Jack Richardson

Rachaeld

Participant

November 21, 2016 at 02:32

The loading icon shows over the product image (it’s a png) but not the product gallery images (also pngs).

Can you please let me know how to fix this?

thank you!

#146378 Copied Theme version: Version: 0.0.1 WooCommerce version: Version 2.5.5

7 Answers

Rose Tyler

Support staff

November 21, 2016 at 08:39

Hello,

Provide me screenshot of issue for better understanding.

Regards,
Rose Tyler.

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Rachaeld

Participant

November 21, 2016 at 09:12

#146390 Copied

Jack Richardson

Support staff

November 21, 2016 at 11:42

Hello,

Please provide FTP and WP Dashboard credentials in Private Content.

Best regards,
Jack Richardson.

#146399 Copied

Rachaeld

Participant

November 23, 2016 at 00:24

Details below – thanks 🙂

Please, contact administrator
for this information.

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Jack Richardson

Support staff

November 23, 2016 at 21:13

Hello,

As I see you’re using old theme version.
Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

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Rachaeld

Participant

November 28, 2016 at 19:41

I have done all the updates but the issue is still there. http://nrgfitness.co.nz/product/u1x-upright-cycle/

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Jack Richardson

Support staff

November 29, 2016 at 10:30

Hello,

You have function code in custom css section http://prnt.sc/dd468l . I’ve commented it. Please check the page now.
Please note such code should be added to functions.php file, not to custom css.

Best regards,
Jack Richardson.

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Tagged: best selling, icon, images, loading, themes, woocommerce
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