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Plugins dont install - by Paycheck85 - on WordPress WooCommerce support

This topic has 27 replies, 4 voices, and was last updated 7 years, 12 months ago ago by Eva Kemp

Paycheck85

Participant

November 21, 2016 at 15:06

I can not install the plugins, i bought this theme again or another site http://www.berendetimmerwerken.nl
Installing Plugin: Revolution Slider
De plugin heeft geen geldige “header”
Downloaden installatiepakket van http://berendetimmerwerken.nl/wp-content/themes/Royal_Theme-v2.8/framework/plugins/revslider.zip…

Download mislukt. Not Found

Return to Required Plugins Installer

#146423 Copied

26 Answers

Paycheck85

Participant

November 21, 2016 at 16:06

Did i do something wrong or is there something missing in the file?
please reply i would like to continue

#146431 Copied

Eva Kemp

Support staff

November 21, 2016 at 17:03

Hello,

Try to upload plugins via FTP. Download the archives here https://www.8theme.com/download-plugins/ , extract and upload to wp-content/plugins directory. Then activate them in Plugins section of wp-admin panel.

Regards,
Eva Kemp.

#146442 Copied

Paycheck85

Participant

November 22, 2016 at 09:43

I have tried, but somehow they dont appear in the plugin activate section. I can only try ”install’ but that doesnt work. I really have to continue now.. so please help!

Please, contact administrator
for this information.

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Jack Richardson

Support staff

November 22, 2016 at 11:19

Hello,

Please specify the path of your site files on the server, as I don’t see any WordPress installations in httpdocs folder.
Thank you.

Best regards,
Jack Richardson.

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Paycheck85

Participant

November 22, 2016 at 11:26

/webspace/siteapps/WordPress-445764/htdocs/wp-content/themes/Royal_Theme-v2.8

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Paycheck85

Participant

November 22, 2016 at 13:00

I had to install the folder in htdocs (standard installation folder from the hosting provider) .. and the plugins came with the theme so this is why it is in that particularly.

Please reply soon so i can continue..

#146582 Copied

Christina

Participant

November 22, 2016 at 17:04

Hello,

I just bought the Royal Theme for my WordPress account and I am trying to begin with the developing process. I was able to upload the theme fine, but the required plugins are giving me a hassle. It is the Essential Grid and Revolution Slider that will not install….first it was saying that the header was invalid. So I went to the Eight Theme website and downloaded the files directly to my computer and tried to add them that way….still did not work. Not it is giving me the error:

Installing and Activating Plugin Revolution Slider (1/2)
Downloading install package from http://aidacorp.us/wp-content/themes/Royal_Theme-v2.8/framework/plugins/revslider.zip…
Unpacking the package…
Installing the plugin…
Plugin install failed.
An error occurred while installing Revolution Slider: Destination folder already exists. /home/ckiely16/public_html/wp-content/plugins/revslider/.

Installing and Activating Plugin Essential grid (2/2)
Downloading install package from http://aidacorp.us/wp-content/themes/Royal_Theme-v2.8/framework/plugins/essential-grid.zip…
Unpacking the package…
Installing the plugin…
Plugin install failed.
An error occurred while installing Essential grid: Destination folder already exists. /home/ckiely16/public_html/wp-content/plugins/essential-grid/.

Please help resolve this issue.

Also, I am trying to activate the Master Slider…..every time I tried to activate it gives me this error:

Fatal error: Cannot redeclare mspr_two_instance_notice() (previously declared in /home/ckiely16/public_html/wp-content/plugins/masterslider/masterslider.php:34) in /home/ckiely16/public_html/wp-content/plugins/masterslider-installable/masterslider.php on line 35

I am working with WordPress directly to try to resolve these issues, but they are unable to do too much because this is a third party.

Please let me know what my next step should be in resolving this issues so I am able to finally begin with this design and development process. Thanks!!

Please, contact administrator
for this information.

#146612 Copied Theme version: 2.8 WooCommerce version: 2.4x

Eva Kemp

Support staff

November 22, 2016 at 17:36

Hello,

I’ve installed required plugins. Please check.

Regards,
Eva Kemp.

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Christina

Participant

November 22, 2016 at 20:05

Where exactly did you download the plugins to?? Aren’t shown on my plugin page……

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Eva Kemp

Support staff

November 22, 2016 at 20:30

Hello @AidaCorp,

The previous reply was addressed to @Paycheck85 customer.
Please provide FTP and WP Dashboard credentials in Private Content.

Regards,
Eva Kemp.

#146654 Copied

Christina

Participant

November 22, 2016 at 20:42

FTP and WordPress

Please, contact administrator
for this information.

#146658 Copied

Paycheck85

Participant

November 23, 2016 at 09:21

When i try to edit a page with visual composer a white screen appears and no matter what i do, i can not edit anything.. New page or existing page.. Please check! https://gyazo.com/37917b335a85db9b2ed2fc9ccfb45b15

#146679 Copied

Eva Kemp

Support staff

November 23, 2016 at 14:45

Hello @AidaCorp,

The WordPress credentials are incorrect. Please check them.

Regards,
Eva Kemp.

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Eva Kemp

Support staff

November 23, 2016 at 15:05

Hello @Paycheck85,

We recommend you to use backend editor instead. It should work properly.

Regards,
Eva Kemp.

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Paycheck85

Participant

November 23, 2016 at 15:19

Yes but there is a front end editor. Is this functionality not working anymore on any site or can’t you fix it on my website?

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Paycheck85

Participant

November 23, 2016 at 15:56

Also the ”preview” function does not work https://gyazo.com/d73e4b717dd54ec9901fced090512bbd
Please fix this problem

#146740 Copied

Christina

Participant

November 23, 2016 at 17:05

I do use the back editor when editing through WordPress. But I am trying to work through Adobe Dreamweaver….do you know the steps I need in order to make that happen?

Oh and the domain for our site is AidaCorp.US right now…we are in the process of transferring our main domain, AidaCorp.com, I am not sure if that has caused any issues on your end.

Please, contact administrator
for this information.

#146750 Copied Theme version: 2.8 WooCommerce version: 2.4x

Eva Kemp

Support staff

November 23, 2016 at 18:53

Hello @AidaCorp,

We can’t log in to your WP Dashboard, password is incorrect. Please check the credentials and send the correct ones.

Regards,
Eva Kemp.

#146768 Copied

Eva Kemp

Support staff

November 24, 2016 at 09:39

Hello @Paycheck85,

Please try to rename “Royal_2.8” folder to “royal” in wp-content/themes directory. Haven’t you changed any source files in the parent theme?

Regards,
Eva Kemp.

#146835 Copied

Paycheck85

Participant

November 24, 2016 at 09:39

I started this topic because the plugins dont work, they work partially now because the frontend editor does not work and i cant see a preview when i edit in the backend.. why cant this be solved? I am still waiting for a solution since as you may understand, if you cant see what you edit it is hard to build..

#146836 Copied

Paycheck85

Participant

November 24, 2016 at 12:34

Hi Eva,

Thanks for replying. But you must know that i am stuck since monday. The only thing i did is downloading the theme and upload it at WordPress. Since then the problems remain. I have not changed anything, name, code or whatever. The map name is called ”Royal” and not “Royal_2.8”.
https://gyazo.com/86f05c8f9930df593031a3ab01535972

I am kindly asking you again to please solve this problem ASAP as i also don’t want to bother you with this problems.

Regards

#146858 Copied

Eva Kemp

Support staff

November 24, 2016 at 16:15

Hello @Paycheck85,

Sorry for a delay.
Some files were missing in the theme folder. We’ve reuploaded it and now preview, frontend editor are working. Also as I see you have “revslider” folder in “royal” theme directory. Have you uploaded it? By default there is no any plugins folders inside. Could you please provide your purchase code of the theme?

Regards,
Eva Kemp.

#146898 Copied

Paycheck85

Participant

November 24, 2016 at 16:27

In private there is my purchase code. So Shall i delete the rev slider and masterslider from the map royal?or replace it to another map? Thnx

Please, contact administrator
for this information.

#146903 Copied

Eva Kemp

Support staff

November 24, 2016 at 19:13

Hello @Paycheck85,

You need remove plugins from “royal” folder. They should be located in wp-content/plugins directory.

Regards,
Eva Kemp.

#146925 Copied

Christina

Participant

November 28, 2016 at 15:40

I had a long weekend and have been out of the office…I am looking over all of the files and info right now so we can figure out if the issues are resolved….I was able to get Adobe to configure the theme to be able to edit in Dreamweaver, so that is great.

So I have the Master Slider Working…I just need the Revolution Slider to work….

Also, for some reason in I am receiving an “Error 404: Page not Found” when I am in the visual editor?!
I am not sure why this is….seems like maybe something was deleted?? Could you take a look for me…the WordPress info is in the private comments. Thanks!!

Please, contact administrator
for this information.

#147188 Copied Theme version: 2.8 WooCommerce version: 2.4x

Eva Kemp

Support staff

November 28, 2016 at 17:31

Hello @AidaCorp,

Upload Revolution Slider folder to wp-content/plugins directory. Download it here https://www.8theme.com/download-plugins/ . Then activate it in Plugins section.

I don’t see any errors for Visual Composer editor http://storage3.static.itmages.com/i/16/1128/h_1480350625_9465835_55dc48fc29.jpeg , the same is for frontend editor http://storage6.static.itmages.com/i/16/1128/h_1480350740_6623217_a24630030f.jpeg .

Regards,
Eva Kemp.

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